IT Support Specialist/ macOS

Join a customer-obsessed, results-driven technology company that's empowering digital marketers with AI-powered tools and intuitive campaign platforms. As an IT Support Specialist, you'll be the first line of support for internal teams, providing timely, empathetic, and technically sound assistance that keeps the organization running smoothly.

This is a Tier 1/Tier 2 support role with a heavy emphasis on MacOS environments, onboarding processes, and employee experience. You'll support a diverse suite of tools including Google Workspace, Jamf, Okta, and Slack, while contributing to asset management, documentation, and continuous service improvement initiatives.

This is an ideal opportunity for a technically sharp, people-first problem solver who takes initiative, communicates clearly, and thrives in a fast-moving environment where the quality of support directly impacts productivity and culture.

Required Skills & Experience

• 2+ years in an IT support, help desk, or technical customer service role with a clear focus on Tier 1/Tier 2 support in a MacOS-heavy environment
• Proficiency with Jamf, Intune, Apple Business Manager, and Google Workspace administration
• Familiarity with SSO platforms such as Okta and knowledge of device encryption practices like FileVault and BitLocker

Desired Skills & Experience

• Experience using Zendesk, Slack, and similar tools for support and internal communications
• Ability to maintain internal documentation using platforms like Confluence
• Interest in streamlining and automating internal IT workflows and processes

Daily Responsibilities

• Hands-On Engineering: 70%
• Team Collaboration & Cross-Functional Work: 30%
  
  Applicants must be currently authorized to work in Canada on a full-time basis now and in the future.
  
  Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment's Employment Accommodation policy. Applicants need to make their needs known in advance.
  
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