Network Support Technician Telecom


On Site
Depends on Experience
Full Time
No Travel Required


Network Support
help desk
network hardware

Job Details

Veracity is a business and technology consultancy that specializes in optimizing companies business performance and navigating change. Our experienced team of strategic thinkers, solution experts, and problem solvers work flexibly and collaboratively with our clients to understand their business objectives to drive results. We are also guided by our core values and purpose, which includes being transparent, curious, and humble while ensuring our clients, employees, and communities all thrive.

Currently, we are searching for a Network Support Technician Telecom to join our team ON SITE in Dallas, TX.

Job Responsibilities:

  • Programming and maintaining Avaya VoIP systems
  • Supporting Avaya Aura voice messaging and unified messaging systems
  • Support of Non-domain ISP routers
  • Installation and maintenance of network hardware and software
  • Configuration, installation, maintenance and upgrading of desktop and laptop hardware and software
  • Working with the users to answer questions and resolve problems in a help desk environment
  • Maintain videoconference system including these technologies:
    • Crestron AV systems, rack mounted hardware, tabletop touch panels, video and audio interfaces and microphones
    • Cisco WebEX room devices, touch panels and interfaces
    • Cisco SX-80 CODECS
    • MMRS conference kits, touch panels, cameras, and interfaces
    • Teams and Zoom support
  • Configuration and distribution of agency issued Cellular Phone equipment
  • Maintaining records of changes, moves, add-ons, installations and maintenance of system and equipment

Minimum Job Qualifications:

  • Bachelor s degree in Telecommunications Engineering, Computer Science, or related field preferred
  • 1-3 years of experience in telecommunications engineering, with a focus on design, implementation, and support
  • Excellent analytical and problem-solving skills with a keen attention to detail
  • Effective communication and interpersonal skills, with the ability to work collaboratively in a team environment
  • Windows OS knowledge
  • Windows server knowledge
  • Office 365 experience: Outlook, SharePoint, One Drive, and others
  • Laptop hardware and peripheral support
  • Other Enterprise and desktop applications in use by the customer, i.e. People Plus, Concur, Google Earth and others
  • Printer support
  • Regular and predictable

To be considered an applicant for a position, you must: (1) complete the application in full; (2) apply for a specific, available position; and (3) meet all stated minimum qualifications. Applications that are incomplete or are submitted for "any" position will not be considered. Applicants are good for 90 days. If you are not selected within 90 days of submission, and remain interested in a position, you must submit a new application.

Veracity Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran and any other characteristics protected by law.

It is Veracity Consulting s policy that we will not discriminate against qualified individuals with disabilities with regards to any aspect of their employment. Veracity Consulting is committed to complying with the American with Disabilities Act of 1990 and its related Section 504 of the Rehabilitation Act of 1973. Veracity Consulting recognizes that some individuals with disabilities may require accommodations at work.

In addition to federal law requirements, Veracity Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

No 3rd parties, please.