ServiceNow SAM Developer

Overview

Remote
Depends on Experience
Contract - Independent
Contract - W2

Skills

sam
sccm
JAMF
Citrix

Job Details

Role : ServiceNow SAM Developer

Location : Remote

Duration: : 12+ Months

Key responsibilities:

Integration Optimization

  • Review and enhance existing SCCM and JAMF integrations.
  • Optimize business rules, scheduled jobs, and workflows to ensure accurate software asset data.
  • Develop and maintain standardized Publisher Packs for approved software applications.

Discovery Data Analysis

  • Analyze data from Citrix Discovery (64,070+ software installs) for accuracy, duplicates, and normalization.
  • Identify and fix data quality issues from various discovery sources.

Issue Investigation & Resolution

  • Troubleshoot anomalies, such as incorrect Last Scanned dates (e.g., SG-JAMF).
  • Resolve issues where business rules fail to update software installs for devices marked as Retired, In Stock, or Stolen.

Automation & Lifecycle Enhancements

  • Enhance software lifecycle automation within ServiceNow.
  • Support continuous improvements in SAM workflows and compliance reporting.

Required skills & qualifications:

  • 5+ years of hands-on experience with ServiceNow SAM development.
  • Strong scripting and development experience using business rules, scheduled jobs, and workflows in ServiceNow.
  • Deep understanding of integration tools: SCCM, JAMF, and Citrix.
  • Experience with ServiceNow Discovery and CMDB relationships.
  • Excellent troubleshooting, communication, and documentation skills.

Preferred qualifications:

  • ServiceNow Certified Implementation Specialist SAM.
  • Experience working in enterprise IT environments or regulated industries.
  • Familiarity with ITIL practices and software licensing/compliance models.
  • Agile/Scrum team experience.
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