Overview
On Site
Full Time
Skills
Training needs analysis
Systems design
Adult education
Customer service
Learning management
Project management
Time management
Word processor
Presentation software
HTML
Instructional design
Training
Innovation
Leadership
Forecasting
Supervision
Creativity
Accountability
Communication
Writing
Multimedia
Adobe Dreamweaver
JavaScript
Cascading style sheets
Design
Taxonomy
Job Details
Summary
The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of these people that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The AppleCare Instructional Designer works with business partners to identify training needs and create instructor-led, web-based, and virtual training using ground breaking technology and innovative solutions. You will partner with multiple teams to forecast potential contact drivers, plan troubleshooting, and curate a learning experience for our Advisors that meets them "where they are." You will challenge learners' understanding through relevant activities, author measurable learning objectives, and develop materials that promote transfer, retention, and application. You'll work under tight deadlines with minimal supervision in a fast-paced, dynamic environment where quality, creativity, and accountability are tradition.
Key Qualifications
Minimum 3+ years of instructional systems design experience on projects involving adult learning audiencesCall center or customer service exposure and experienceExperience designing simulated learning solutionsAbility to effectively navigate ambiguityExperience analyzing, building, and assessing curricula for asynchronous and synchronous classroom-based or virtual training environmentsSuperb written and verbal communication skills and proficiency writing instructional contentShown ability to create content for a global audienceFluency with instructional systems design models and methodologies, authoring tools, and learning management systems integrationEffectiveness working with global and virtual teamsExperience with project management and time management tools and methodologiesProficiency with word processor and presentation software applications including Pages and KeynoteExperience authoring training content in a LCMSExposure to Web authoring and multimedia tools such as basic HTML, Dreamweaver, and PhotoshopExperience with JavaScript and CSS a plus but not required
Description
In this role, you will design and develop training to support AppleCare Advisors. You are expected to bring ideas based on your previous experiences. You will design, develop, and maintain classroom, virtual classroom, and self-paced training content using traditional instructional design and rapid development strategies. You will partner with collaborators from across Apple to build expertise in new products, anticipate potential contact drivers, and determine the most effective way to convey information to Advisors. You will work with partners to conduct training needs analyses and design learning objectives following Bloom's Taxonomy. You will build experiential activities appropriate for targeted learners. You will be expected to work closely with subject matter experts to craft, revise, and maintain training content. Your responsibilities will also include the development of valid assessment questions that correlate to learning objectives and assist with question vetting and updating. At Apple, we're never satisfied with "good enough"; you will be challenged to continually improve the Advisor training experience.
Education & Experience
Bachelor's Degree or equivalent experience required; Master's or higher degree in a related field a plus.
The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of these people that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The AppleCare Instructional Designer works with business partners to identify training needs and create instructor-led, web-based, and virtual training using ground breaking technology and innovative solutions. You will partner with multiple teams to forecast potential contact drivers, plan troubleshooting, and curate a learning experience for our Advisors that meets them "where they are." You will challenge learners' understanding through relevant activities, author measurable learning objectives, and develop materials that promote transfer, retention, and application. You'll work under tight deadlines with minimal supervision in a fast-paced, dynamic environment where quality, creativity, and accountability are tradition.
Key Qualifications
Minimum 3+ years of instructional systems design experience on projects involving adult learning audiencesCall center or customer service exposure and experienceExperience designing simulated learning solutionsAbility to effectively navigate ambiguityExperience analyzing, building, and assessing curricula for asynchronous and synchronous classroom-based or virtual training environmentsSuperb written and verbal communication skills and proficiency writing instructional contentShown ability to create content for a global audienceFluency with instructional systems design models and methodologies, authoring tools, and learning management systems integrationEffectiveness working with global and virtual teamsExperience with project management and time management tools and methodologiesProficiency with word processor and presentation software applications including Pages and KeynoteExperience authoring training content in a LCMSExposure to Web authoring and multimedia tools such as basic HTML, Dreamweaver, and PhotoshopExperience with JavaScript and CSS a plus but not required
Description
In this role, you will design and develop training to support AppleCare Advisors. You are expected to bring ideas based on your previous experiences. You will design, develop, and maintain classroom, virtual classroom, and self-paced training content using traditional instructional design and rapid development strategies. You will partner with collaborators from across Apple to build expertise in new products, anticipate potential contact drivers, and determine the most effective way to convey information to Advisors. You will work with partners to conduct training needs analyses and design learning objectives following Bloom's Taxonomy. You will build experiential activities appropriate for targeted learners. You will be expected to work closely with subject matter experts to craft, revise, and maintain training content. Your responsibilities will also include the development of valid assessment questions that correlate to learning objectives and assist with question vetting and updating. At Apple, we're never satisfied with "good enough"; you will be challenged to continually improve the Advisor training experience.
Education & Experience
Bachelor's Degree or equivalent experience required; Master's or higher degree in a related field a plus.