| | The Innovation Specialist will drive innovation and enhance client experience by implementing cutting-edge solutions and fostering a client-centric approach. This role involves identifying and integrating new technologies and methodologies, developing strong relationships with clients, and regularly reviewing and assessing processes, tools, and services.
Key duties include:
Innovation & Technology Integration: Identify and integrate new technologies and methodologies to enhance client experience and operational efficiency.
Client Relationship Management: Develop and maintain strong relationships with clients, ensuring their needs and expectations are met.
Process Improvement: Regularly review and assess processes, tools, and services to identify areas for improvement and implement innovative solutions.
Project Management: Lead and manage innovation projects, ensuring timely delivery and alignment with organizational goals.
Collaboration: Work closely with cross-functional teams to facilitate the smooth execution of innovation-related tasks and projects.
Documentation & Reporting: Maintain thorough documentation of innovation initiatives and provide regular updates to stakeholders.
MINIMUM REQUIREMENTS:
Experience:
o 5+ years of experience in innovation and client experience.
o 5+ years of experience in customer service and client-facing roles.
Skills:
o Excellent communication skills, able to convey technical issues to non-technical audiences.
o Proficiency with innovation tools and technologies.
o Strong communication skills.
o Detail-oriented with a focus on process and quality. |