Program Manager

Title: Program Manager (experience with preference in Cards/ Financial Domain)

Location: Berkeley Heights, NJ (3 Days) and Princeton, NJ(2 Days) (based on client schedule)

Summary of Position

Mphasis is seeking an experienced Program Manager to oversee multiple programs and projects, ensuring strategic alignment, efficient execution, and delivery of business outcomes. The successful candidate will lead cross functional teams, drive program strategy, represent steering committee, and foster collaboration to achieve end client and organizational objectives and goals.

Candidate should be able to harvest client relationship, and span across areas like program planning, management, operations overseeing all workstreams/ diverse project teams for the overall functioning of the Program.

Overall IT experience of 10+ years. Of which at-least 8+ years of experience in Banking and Financial Industry with good exposure to cards domain. Good communication English and excellent interpersonal skills to be able to manage diverse teams.

Major Activities

PM (70%)

1. Program Strategy and Planning:

a. Develop and execute program strategies, aligning with business objectives.

b. Conduct market analysis, competitor research, and stakeholder engagement.

2. Team Leadership:

a. Lead and manage cross-functional teams, including program managers, project managers, and technical leads.

b. Foster collaboration, provide coaching, and ensure team members' growth.

3. Program Management:

a. Oversee program lifecycle, from initiation to delivery.

b. Manage program scope, schedule, budget, and quality.

4. Stakeholder Management:

a. Communicate program progress, risks, and issues to stakeholders.

b. Build and maintain relationships with executives, customers, and partners.

5. Risk Management:

a. Identify, assess, and mitigate program risks.

b. Develop and implement contingency plans.

6. Process Improvement:

a. Develop and implement process improvements.

b. Ensure compliance with organizational policies and procedures.

Operational (20%)

• Handle Resource Management
• Ensure Hiring and Onboarding/Offboarding process is streamlined
• Resolve conflicts

Delivery and Senior Leadership (10%)

• Be a candid representation to Delivery organization and jointly represent escalation from clients
• Work in parallel with the Project Managers and ensure that the Client expectations are met
• Leading Steer Co Meetings and preparing material for presentations

Details on Roles and Responsibilities

• Will be responsible for planning, organizing and managing the diverse project teams through the Agile/ Hybrid project
• Responsible for tracking project status, progress, KPIs
• Continuous monitoring of Program Status and follow-up with the respective leads on the status
• Coordinate across teams to develop plans, goals, procedures to ensure the processes are streamlined throughout the project lifecycle
• Create Project Charters, Project Plans
• Resource Management
• Support and Create reports for the Delivery Leads
• Analyze Risks, Issues, Actions and Dependencies; Be proficient in Risk Management
• Produce high-quality outcomes by maintaining transparency across the project
• Understanding customer accounts and identifying untapped opportunities
• Follow-up clients Communications, leadership meetings
• Facilitate group collaboration for alignment/ informed decision-making
• Involved in budgeting procedures
• Develop and maintain Delivery forecast and pipeline.
• Record and track Delivery metrics, Stakeholder meeting
• Manage the Customer Expectations and be attentive to detail
• Responsible for providing ongoing project level governance throughput the project execution
• Organize and oversee statement of work, requirements, RFP responses through selection/ acquisition
• Must adhere to Mphasis/Client project management practices and governance requirements
• Ensure Delivery adherence by being transparent on communications related to meeting deadlines/ issues/ risks
• Collaborate with Clients and address significant issues by facilitating communication between the key stakeholders, teams and leadership to ensure clarity/alignment
• Oversee Change Management
• Be adaptable to switch between the roles of playing supportive, controlling and/ centralized PMO
• Work with operations (hiring, HR others ) to ensure smooth resource ramp-up as per client needs
• Establish PMO structure to monitor and govern our deliverables for client.
• Manage/ Control the Risks; Handle Reporting/Metrics

Minimum requirements to this position

• 12 - 16 years of overall IT experience with preference in Cards/ Financial Domain
• Strong Leadership skills with knowledge of project management
• Excellent Time Management and Financial Management
• Exceptional interpersonal skills
• Ability to plan in a rapidly changing environment and provide guidance as required
• Strong understanding of SDLC models and good knowledge of both Waterfall and Agile Project Management Principles
• Excellent verbal and written communication skills to communicate complex issues to multiple audience
• Communicate timelines and expectations to Technical and Business Staff
• Should be proficient in PM Tools such as Microsoft Project, Jira, Jira board, Confluence, MS Office etc
• Certification in program management (e.g., PMP, PgMP) preferred.