Desktop and AV Support

Walk-Up Bar Experience

The Learnability Bar serves as the first point of contact for staff seeking fast, approachable, and reliable tech help. Creating a professional, friendly walk-up experience remains the top priority.

2. Printer Support & Reliability

Ensuring eSuite and other printers are fully functional, including Wi-Fi card installations, configuration, and troubleshooting. Keeping printing reliable across the HQ is a core function.

3. Hardware Setups & Upgrades

Providing support for devices such as laptops, docking stations, and peripherals. This includes setup, hardware placement, and ensuring equipment is connected and operational.

4. Software Installations & Training

Handling software rollouts, updates, and user training. The Bar ensures staff can access and confidently use required applications, reducing downtime and confusion.

5. Value-Added Field Support

Extending beyond headquarters by coordinating site-level support (e.g., contracting sites to install Wi-Fi cards into eSuite printers). This shows scalability and delivers consistent service across locations.

AV

1. AV Projects (Events & Corporate)

Design event spaces and the tech needed to run large events. Also will design new conference rooms at satellite sites and HQ. Will even be apart of the installation of new rooms when mounting new hardware.

1. AV Event Tech support

Responsible for event setup and teardown. Also needs to be at the event to run the tech to ensure event rooms smoothly and be around for any issues that may arise.

1. AV Meeting support

Be available for any meeting support. There are a lot of needs for this and this can range from helping a VIP start a high profile meeting and making sure externals are connected and ready to go. Must also be ready for off-platform support. Think Microsoft Podcasts or Cvent panels with QA or Earnings Calls

These are different from events.

1. AV Broadcaster

Responsible for large scale broadcasts to the global company. Responsible for working with the correct EA's to generate run of shows and schedule dry runs. Must also educate EA's on best practices for running a broadcast and how to be successful. Setting up/Maintaining and using the TV Studio. Being there during the broadcast for any issues and any post broadcasting edits to the VOD.

1. AV Engineer

Responsible for maintaining all the room accounts and settings on the MTR for each room. As Neat continues to release new features you must implement them and configure them. Anytime there is a major patch you are onsite testing during the weekend to ensure meetings can happen on Monday. Camera settings and Microphone settings fall under this as well.