Senior Consultant

Overview

Hybrid
Depends on Experience
Full Time
No Travel Required
Unable to Provide Sponsorship

Skills

CISSP
Customer Service
Problem Solving

Job Details

Avanciers are currently hiring for an Senior Consultant / SSPA Escalations Specialist role with one of our long-standing enterprise client, based in This is a remote position based in Bellevue, WA. This position offering the chance to work on impactful projects with a highly collaborative team.

 

Role: Senior Consultant / SSPA Escalations Specialist

Location: Bellevue, WA (Remote, but candidate must reside in Bellevue)

 

Roles & Responsibilities:

Deliver in accordance with the Supplier Security & Privacy Assurance (SSPA) Program Guide and associated DTPs/SOPs/KAs for all requests/tickets in the queue.

Identify opportunities to schedule calls/meetings with users or suppliers to expedite delivery and reduce lead time.

Conduct quality checks and provide res to the team where appropriate.

Expert-level knowledge in compliance and audit requirements (DPR, INA, SAAS, PCI).

Maintain/exceed SLA and KPI targets consistently.

Support team in creating/updating DTPs/SOPs/KAs and performing UAT for internal/external tools.

 

Qualifications & Experience:

Graduate in any stream with 4+ years of relevant experience in program/project/stakeholder/user management and handling escalations.

Must have customer service experience handling the Escalation Ticket on data privacy and Supplier Security

Experience in customer support and ticket management preferred.

Certifications (Preferred): CIPP or CISSP.

Strong analytical, logical, and problem-solving skills with customer-facing experience.

Ability to work with international teams and collaborate effectively.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.