AVAYA Technical Program Manager

Overview

Remote
Depends on Experience
Contract - Independent
Contract - 15 Month(s)

Skills

Avaya Program manager
Avaya

Job Details

Job Title: AVAYA Technical Program Manager
Location: Remote
Duration : 1-2 years

About the Role:

We are looking for a highly skilled Technical Program Manager (TPM) with deep expertise in AVAYA contact center technologies and a strong track record of managing telephony transitions and transformations.

This is a strategic and hands-on role, requiring exceptional program leadership, stakeholder management, and technical fluency across the AVAYA ecosystem.

Key Responsibilities:

  • Lead the end-to-end transition of telephony and contact center systems to AVAYA platforms or hybrid environments.

  • Manage migration and transformation programs, including greenfield deployments, tech refreshes, or legacy decommissions.

  • Collaborate with enterprise stakeholders, engineers, AVAYA solution architects, and third-party vendors to ensure seamless transitions.

  • Drive creation and execution of detailed transition plans, timelines, and risk mitigation strategies.

  • Own program governance, reporting, and communication for AVAYA-centric initiatives.

  • Ensure compliance with industry standards, documentation practices, and client security protocols.

  • Oversee cross-functional team coordination and ensure project delivery aligns with business goals.

Required Skills & Qualifications:

  • 7+ years of technical program/project management experience, with strong exposure to AVAYA technologies.

  • Demonstrated success in leading telephony or contact center transitions, including system migrations, vendor transitions, or platform re-engineering.

  • Strong hands-on or architectural knowledge of:

    • AVAYA Aura (Communication Manager, System/Session Manager)

    • AVAYA Elite, Experience Portal, AES, CMS

    • IVR systems, SIP infrastructure, VoIP, WFO/WFM tools

  • Deep understanding of enterprise-scale transitions, integration planning, and cutover strategies.

  • AVAYA certifications (ACIS, ACSS) are a strong plus.

Warm Regards,
Zahid H Ansary
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