Logistic System Trainer

JOB DESCRIPTION:

Scope of Work

Subcontractor shall serve as the initial point of contact between SNS, supported Centers, Institutes and Offices (CIOs), outside agencies, health officials, and the public, and liaison with other SNS Ops center operations (e.g. public response hotline, clinicians information line). In specific, please see below.

Task 1: Logistics Systems Trainer Support Services

The vendor shall provide services in support of the following functions. The vendor shall:

1.Develop, design, coordinate and conduct large or small scale inventory management system training programs.

1. Assist with Information Technology (IT) training for the inventory management system responsible for training and evaluating new users. Conduct remedial training and provide instruction for new procedures
2. Design, develop and prepare training and educational support materials to assist end-users in conjunction with SNS SOPs .
3. Assess and identify division skills or knowledge gaps pertaining to inventory management systems that need to be addressed based on observations and evaluation reporting.
4. Continually evaluate procedures to monitor and analyze course effectiveness and update curriculum as needed. Revise/Update training documents based on analysis and system modifications.
5. Develop, implement and deliver technical training programs for varying levels of individuals.

This will include Logistics end-users and on occasion internal and external stakeholders based on responsibilities within the Inventory Management System.

1. Update Logistics related cGMP Desk References and SOPs based on business processes and system enhancements
2. Maintain updated curriculum database and training records
3. Consult with the COR and Logistics leadership to assess training needs and develop training to match these needs.
4. Capture inventory management system solutions and articulate to system users.
5. Test, and correct training scripts for system enhancements.
6. Update and/or improve logistics training methodologies & procedures.
7. Develop a comprehensive trend analysis report based on actionable trends that reveals knowledge gaps, and training opportunities.
8. Identify innovative methods to capture assistance requests from end-users. This tool will be used as a repository to track system performance problems through resolution, testing, correcting.
9. Develop scripts for system enhancements, create testing methods for solving system issues, assign point of contact for testing additional scripts and system evaluations.
10. Identify and leverage methods to supplement current training which provides a comprehensive content development, deployment, and maintenance platform in order to continually increase project, program, and user productivity.
11. Identify and draft system requirements.
12. Create implementation test scripts.
13. Serve as the functional expert for inventory management systems.
14. Demonstrate an adept understanding of end to end business flows and the ability to translate those flows into system solution.

Minimum Requirements: Bachelor's Degree or equivalent + 8 years' related experience

Skills required but are not limited to:

1. Ability to prioritize tasks and scope with occasional periods of stress when dealing with critical situations.
2. Demonstrates strong systems training experience.