Overview
Remote
USD 115,000.00 - 115,000.00 per year
Full Time
Skills
Recruiting
Software Configuration
Procurement
Database
Break/Fix
Logistics
Warehouse
Data Integrity
Purchasing
Management
Customer Experience
Auditing
Workflow
Regulatory Compliance
Distribution
Configuration Management
Reporting
Security Clearance
IT Service Management
ServiceNow
Configuration Management Database
Computer Hardware
Software Asset Management
Organized
Attention To Detail
Asset Management
Multitasking
Communication
Customer Service
Service Desk
Field Service
Virtual Team
Analytical Skill
Conflict Resolution
Problem Solving
Microsoft Excel
Job Details
Overview
GovCIO is currently hiring for a Hardware & Software Asset & Configuration Manager with an active Secret clearance who will be responsible for identifying, maintaining, and verifying information about Hardware and Software Configuration Items required to deliver IT services. This position will be located in Arlington, Virginia and will be a fully remote position.
Responsibilities
Manages day-to-day tasks of IT hardware and software asset management and procurement
Maintains records and databases containing information regarding licenses, warranties, and service agreements in the ServiceNow CMDB and/or another environment
Supports wall-to-wall physical inventories, participates in Asset Management audits and remediation efforts
Keeps in close contact with the vendor for volume count and manages the flow of hardware in and out of the warehouse
Manages stock in warehouse (break/fix, deployment, customer purchases/scientific equipment)
Works with the Logistics group to transport and deliver items from warehouse to warehouse and/or to user locations
Provides timely and accurate reconciliation of lifecycle data relating to program assets and the asset tracking system
Works with ServiceNow developers to incorporate hardware/software discovery into ServiceNow.
Investigates and resolves discrepancies to maintain data integrity of the asset data
Works with purchasing agents and other teams to manage the full lifecycle of assets
Manages preparation and distribution of pre-defined and ad-hoc reports related to asset management
Builds Check-in and Check-out license workflows in the ServiceNow Service Request module
Tracks hardware assets throughout their lifecycle, identifies and reports on potential problems with the asset tracking tool (system/performance issues, constraints, etc.)
Accurately tracks software license compliance and usage
Establishes metrics and provides regular reports to POCs as requested
Manages final disposition (excess, destruction, vendor pickup, etc.) of all software and hardware assets
Notifies contract owners when renewal and expiration dates approach to prevent lapses in coverage
Builds and sustains effective communications with all stakeholders in the project towards the goal of maximizing the customer experience
Audits the execution of processes and adherence to policies
Reviews licenses and/or contracts to ensure that hardware and software equipment is covered by the contract and properly documented
Build and deploy Asset/Software Asset Management processes, requests, and ServiceNow workflows that will support customers' Hardware and Software Asset Management processes and practices. Engages with cross-functional teams to design and implement processes and policies supporting the Hardware and Software Asset Management lifecycle
Accurately tracks software license compliance and usage
Manages preparation and distribution of pre-defined and ad-hoc reports related to s/w asset management
Qualifications
Bachelor's with 8+ years (or commensurate experience), including 3+ years' experience supporting the Asset & Configuration Management (Hardware and Software) identification, tracking, disposition, and reporting of IT assets, preferably with an ITSM configuration management database, i.e., ServiceNow CMDB.
Active Secret clearance with the ability to obtain and hold DEA suitability.
Experience with ServiceNow ITSM, Hardware Asset Management, Software Asset Management, and various Hardware, Software asset management tools
Experience implementing and/or using ServiceNow CMDB, Discovery, and/or Hardware Asset Management and Software Asset Management required
Highly organized and detail-oriented with the ability to simultaneously track multiple Asset Management activities
Ability to multitask in a dynamic, fast-paced environment
Excellent verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution
Must be able to work independently and take initiative to identify, track, and resolve issues
Working knowledge of service desk and field service operations is a plus
Experience working on virtual teams
Strong analytical and problem-solving skills
Strong Excel skills are required
Company Overview
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
What You Can Expect
Interview & Hiring Process
If you are selected to move forward through the process, here's what you can expect:
Employee Perks
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Posted Salary Range
USD $115,000.00 - USD $115,000.00 /Yr.
GovCIO is currently hiring for a Hardware & Software Asset & Configuration Manager with an active Secret clearance who will be responsible for identifying, maintaining, and verifying information about Hardware and Software Configuration Items required to deliver IT services. This position will be located in Arlington, Virginia and will be a fully remote position.
Responsibilities
Manages day-to-day tasks of IT hardware and software asset management and procurement
Maintains records and databases containing information regarding licenses, warranties, and service agreements in the ServiceNow CMDB and/or another environment
Supports wall-to-wall physical inventories, participates in Asset Management audits and remediation efforts
Keeps in close contact with the vendor for volume count and manages the flow of hardware in and out of the warehouse
Manages stock in warehouse (break/fix, deployment, customer purchases/scientific equipment)
Works with the Logistics group to transport and deliver items from warehouse to warehouse and/or to user locations
Provides timely and accurate reconciliation of lifecycle data relating to program assets and the asset tracking system
Works with ServiceNow developers to incorporate hardware/software discovery into ServiceNow.
Investigates and resolves discrepancies to maintain data integrity of the asset data
Works with purchasing agents and other teams to manage the full lifecycle of assets
Manages preparation and distribution of pre-defined and ad-hoc reports related to asset management
Builds Check-in and Check-out license workflows in the ServiceNow Service Request module
Tracks hardware assets throughout their lifecycle, identifies and reports on potential problems with the asset tracking tool (system/performance issues, constraints, etc.)
Accurately tracks software license compliance and usage
Establishes metrics and provides regular reports to POCs as requested
Manages final disposition (excess, destruction, vendor pickup, etc.) of all software and hardware assets
Notifies contract owners when renewal and expiration dates approach to prevent lapses in coverage
Builds and sustains effective communications with all stakeholders in the project towards the goal of maximizing the customer experience
Audits the execution of processes and adherence to policies
Reviews licenses and/or contracts to ensure that hardware and software equipment is covered by the contract and properly documented
Build and deploy Asset/Software Asset Management processes, requests, and ServiceNow workflows that will support customers' Hardware and Software Asset Management processes and practices. Engages with cross-functional teams to design and implement processes and policies supporting the Hardware and Software Asset Management lifecycle
Accurately tracks software license compliance and usage
Manages preparation and distribution of pre-defined and ad-hoc reports related to s/w asset management
Qualifications
Bachelor's with 8+ years (or commensurate experience), including 3+ years' experience supporting the Asset & Configuration Management (Hardware and Software) identification, tracking, disposition, and reporting of IT assets, preferably with an ITSM configuration management database, i.e., ServiceNow CMDB.
Active Secret clearance with the ability to obtain and hold DEA suitability.
Experience with ServiceNow ITSM, Hardware Asset Management, Software Asset Management, and various Hardware, Software asset management tools
Experience implementing and/or using ServiceNow CMDB, Discovery, and/or Hardware Asset Management and Software Asset Management required
Highly organized and detail-oriented with the ability to simultaneously track multiple Asset Management activities
Ability to multitask in a dynamic, fast-paced environment
Excellent verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution
Must be able to work independently and take initiative to identify, track, and resolve issues
Working knowledge of service desk and field service operations is a plus
Experience working on virtual teams
Strong analytical and problem-solving skills
Strong Excel skills are required
Company Overview
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
What You Can Expect
Interview & Hiring Process
If you are selected to move forward through the process, here's what you can expect:
- During the Interview Process
- Virtual video interview conducted via video with the hiring manager and/or team
- Camera must be on
- A valid photo ID must be presented during each interview
- During the Hiring Process
- Enhanced Biometrics ID verification screening
- Background check, to include:
- Criminal history (past 7 years)
- Verification of your highest level of education
- Verification of your employment history (past 7 years), based on information provided in your application
Employee Perks
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
- Employee Assistance Program (EAP)
- Corporate Discounts
- Learning & Development platform, to include certification preparation content
- Training, Education and Certification Assistance*
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Posted Salary Range
USD $115,000.00 - USD $115,000.00 /Yr.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.