Help Desk Support Analyst

Job ID: BL-11664-1

Onsite/Local Help Desk Support Analyst (A+/Network +) with Inventory, PC Setup, Configuration, Device Imaging experience

Location: Columbia, SC
Duration: 6 Months
Remote Work Availability: 0%

Skills:
Desktop/PC Support PC Setup, Config, & Deployment Yes 1 Entry Within 1 Year 1 2 Years

Additional Skills: Device Imaging, Device prep and configuration/setup, Inventory and Documentation

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
Device Imaging
Device prep and configuration/setup

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
Device Imaging
Device prep and configuration/setup
Inventory
Documentation

REQUIRED EDUCATION/CERTIFICATIONS:
High School Diploma, certifications are a plus (A+ or Network +).

PREFERRED EDUCATION/CERTIFICATIONS:
High School Diploma, some college, certifications are a plus (A+ or Network +).

Job Description: SCOPE OF THE PROJECT:
Imaging, Preparation, and Deployment of Laptops and Desktops for the Client
The primary objective of this project is the imaging, configuration, and deployment of 600 laptops and 23 desktops to staff across the Client (SCJB). This initiative supports SCJB s ongoing efforts to modernize its IT infrastructure and enhance user productivity.

DAILY DUTIES/ RESPONSIBILITIES: Key Activities:
Device Imaging:
Utilize SCJB-approved imaging tools and software to install standardized operating systems and core applications on each device.
Ensure imaging aligns with SCJB security policies and system configurations.
Validate successful imaging through system checks and quality assurance protocols.

Preparation and Configuration:
Apply required system updates, software installations, and security patches.
Configure user accounts, domain joins, network settings, and device management tools as per SCJB IT standards.
Label and inventory all devices for tracking and assignment.

Deployment:
Coordinate with SCJB IT to schedule device rollouts across various judicial branch locations.
Provide onsite or remote setup assistance to end-users during deployment.
Offer initial user support to ensure successful handoff and adoption.

Documentation and Reporting:
Maintain detailed logs of device status, imaging completion, configuration steps, and deployment dates.
Report progress, challenges, and completion milestones to project leads and SCJB IT management.
Team Collaboration:
The laptop project team will work in close coordination with SCJB IT Help Desk and Network staff to ensure all devices meet operational standards.
Team members are expected to follow SCJB s IT policies, adhere to data privacy regulations, and maintain a high standard of professionalism and efficiency throughout the deployment process.