Desktop Engineer

Position Overview

We are seeking a proactive and customer-focused Level 1.5 Microsoft Support Engineer to provide dedicated technical assistance to our executive team. This role involves supporting Office 365 applications, managing conference room technology, and ensuring seamless communication and collaboration tools for our leadership. He/she will be available to support Executive Suite from 9-5 PST, Monday through Friday.Key Responsibilities

• Office 365 Support: Assist executives with setup, troubleshooting, and maintenance of Office 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Conference Room Technology: Manage and support conference room systems, including video conferencing tools, A/V equipment, and collaboration platforms, ensuring smooth operation for executive meetings.
• Device Management: Assist in the setup and maintenance of executive devices, including laptops, tablets, and smartphones, ensuring they are configured for optimal performance with Office 365 applications.
• Incident Management: Log, track, and resolve technical issues reported by executives, ensuring timely resolution and minimal disruption to their workflow.
• Training & Documentation: Provide basic training to executives on Office 365 features and best practices. Maintain documentation for common issues and solutions. Qualifications
• Education: Bachelor s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Experience: 1 2 years of experience in IT support, preferably in a corporate environment.
• Technical Skills:
  • Proficiency with Microsoft Office 365 applications (Outlook, Teams, OneDrive, SharePoint).
  • Basic understanding of Windows operating systems.
  • Familiarity with conference room A/V equipment and video conferencing tools.
• Soft Skills:
  • Strong communication and interpersonal skills.
  • Ability to prioritize tasks and manage time effectively.
  • Professional demeanor and discretion when handling sensitive information.
  • Japanese speaking a plus Preferred Qualifications
• Certifications: Microsoft Certified: Modern Desktop Administrator Associate or similar certifications.
• Experience: Previous experience supporting executive-level staff or in a high-demand IT support role.
• Technical Skills: Knowledge of Active Directory and basic networking concepts.