Amazon Connect Developer | Remote

Overview

Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 6+ month(s)

Skills

Video
Employment Authorization
GC
JD
Software Development
WFM
Amazon Lambda
Continuous Integration
Continuous Delivery
GitHub
JSON
ISO 9000
File Formats
Regulatory Compliance
Amazon SQS
Amazon Web Services
Step-Functions
Orchestration
Transcription
Auditing
Python
Scripting
Analytics
Extraction
Management
Amazon S3
Security Controls
Virtual Private Cloud
Network
NAT
Database
Amazon EC2
Microsoft Power BI
Technical Writing
Technical Support
Training
Meta-data Management
Artificial Intelligence
Workflow
Oracle UCM
IMG

Job Details

Hi,

Position: Amazon Connect Developer

Location: Remote

Duration: 6+ months

Interview Mode: Video

Work authorization: GC-EAD, -EAD, & USC

JD

Solution Development & Integration
Design and develop scalable, secure, and maintainable solutions using Amazon Connect.
Integrate Amazon Connect with CRMs, ticketing systems, WFM tools, analytics platforms, and third-party APIs.
o Develop and manage AWS Lambda functions, APIs, and backend services to support contact flows and automation.
o Deploy the infrastructure using CDK instead of manually creating resources in management console. We use CDK for deployment of resources along with CloudFormation templates.
o Good understanding of Python is essential.
o Understanding and demonstrated proficiencies using CI/CD Pipelines for delivery of solutions (i.e CodeCatalyst, Github, etc.) is key

*********Strong Amazon Connect Developer, Bedrock AI, Python, CDKs is a must

  • Manage and monitor S3 bucket structures for call metadata and audio recordings, ensuring correct file placement and structure.
  • Validate metadata JSON files against required schemas, formats, and data types, including ISO 8601 timestamps and mandatory custom fields.
  • Verify audio file format compliance with AWS Transcribe requirements, including dual-channel agent/customer recordings.
  • Configure and maintain S3 event triggers and SQS queues for automated ingestion workflows, including message purging when required.
  • Oversee AWS Step Functions orchestration for transcription and analytics workflows, including wait states, polling, branching logic, and database writes.
  • Maintain Aurora Serverless v2 database configuration, connectivity, and schema for transcripts, analytics results, and audit records.
  • Execute and maintain manual category generation and Bedrock AI call categorization processes, including running Python scripts for classification and prompt tuning.
  • Support analytics processes including sentiment analysis, PII redaction, and key phrase extraction.
  • Monitor and respond to SNS notifications for workflow failures; troubleshoot Step Function, Lambda, and data ingestion errors.
  • Manage IAM roles, policies, and S3 security controls to enforce least privilege access and secure data handling.
  • Maintain VPC network configurations, NAT Gateway, and private subnet deployments for database and application components.
  • Administer and maintain EC2 instances for PowerBI gateway, jump host, and development environments with CDK and source code.
  • Keep technical documentation current for workflows, schemas, and operational procedures.

Provide user support and training for file preparation, metadata validation, and AI categorization workflows.

Niranjan Kumar | Technical Recruiter

Email:
Stellent IT | office :

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