Technical Support Manager IV

A financial services company is seeking a results-driven Technical Support Manager to join their team in Charlotte, NC.

About the Opportunity:

• Hybrid or Remote: 100% On-site


• Location: Charlotte, NC


• Schedule: Monday - Friday

Responsibilities:

• Assess, plan and communicate steady state upgrades/patches to key stakeholders and senior management.


• Develop and document tagging specifications for web and mobile app tracking, ensuring alignment with business and marketing objectives


• Configure and deploy analytics tags using the Adobe Experience Platform


• Oversee end to end availability of all application and infrastructure components.


• Act as an Ally methodology process expert to participate in Discovery Phase to assist with scoping effort for application teams.


• Create detailed tagging specifications outlining data layer requirements, variables, and event tracking


• Review existing workflow and systems to reduce duplication of effort and inefficiencies.


• Analyze new technology solutions and leverage existing technology to drive completion of business goals.


• Utilize Adobe Analytics and other reporting tools to validate data and provide insights


• Act as an owner and single point of contact for Ally business users for platform availability.


• Support homegrown and COTS databases on Oracle, SQL Server and exadata.


• Act as an Ally methodology and process expert to develop technical solutions with a consultative approach.


• Manage application severity incidents and bring to a quick resolution by partnering with cross-functional IT Team and LOB partners to manage application severity incidents to quick resolution.


• Review and approve root cause analysis and preventative action items.

Qualifications:

• 3+ years of IT infrastructure experience preferred.


• Broad and deep understanding of technical concepts in multiple specialized fields to develop technical solutions with a consultative approach.


• Working knowledge of all aspects of the development life cycle and an exposure to various current software development methodology approaches.


• Proficiency with incident management, root cause analysis and resolving production application issues with both short term and long-term solutions.


• Proficient with standard development tools.


• Ability to multi-task in a fast-paced environment while prioritizing work items appropriately.


• Ability to manage and support enterprise business applications by leveraging internal and external teams along with third-party vendor solution.