Overview
Skills
Job Details
Key Responsibilities
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Provide application support and build for Epic Clinical Documentation, including nursing, therapies (PT/OT/SLP/Rehab), behavioral health, and long-term care workflows.
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Collaborate with clinical end users to gather requirements, document workflows, and implement changes.
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Perform system testing, validation, and end-user support during Epic build, upgrades, and go-live.
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Assist with Epic training and at-the-elbow support for clinical documentation users.
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Troubleshoot issues reported through ServiceNow and provide timely resolutions or escalate appropriately.
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Support regulatory and compliance requirements for documentation standards (CMS, Joint Commission, State policies).
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Epic Clin Doc certification. Required. 7 Years.
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Epic implementation or operations support experience. Required. 7 Years.
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Strong understanding of clinical documentation practices in healthcare settings. Required. 7 Years.
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Ability to analyze workflow needs and translate them into Epic configuration. Required. 7 Years.
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Epic Behavioral Health (BH) and/or Long-Term Care (LTC) certification strongly preferred. Highly desired. 3 Years.
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Previous experience as an Epic Clinical Documentation Analyst or Builder in a healthcare environment. Required. 7 Years.