Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
10% Travel
Skills
Business Requirements Gathering
Acceptance Testing
Agile
Analytical Skill
Bill Of Materials
Customer Experience
Customer Relationship Management (CRM)
Customer Service
Billing
Collaboration
Conflict Resolution
Continuous Improvement
Enterprise Asset Management
Documentation
EWM
Effective Communication
End-user Training
Cost Accounting
DMS
Inspection
Interfaces
Inventory
Invoices
Dashboard
Data Validation
Document Management
EHS
Job Details
Support and enhance Service-to-Repair (STR) processes in SAP. Partner with QRCs/service centers, sales, supply chain, quality, and finance to gather requirements, document process flows, assist with configuration and testing, and drive user adoption. Your work will help reduce cycle time, improve quote and cost accuracy, and elevate customer experience across aftermarket service and repair.
Key responsibilities Process and requirements
- Document end-to-end STR workflows: intake/RMA, receiving, disassembly, inspection, quoting, customer approval, planning, repair execution, testing/QC, shipment, invoicing, warranty/claims.
- Elicit and translate business requirements into user stories, process maps, and functional specs.
- Identify pain points and improvement opportunities; propose solution options aligned to the global template.
SAP solution support
- Assist senior functional leads with configuration in SAP modules supporting STR: CS/SD (service orders, quotes, billing), PM/EAM (equipment/installed base), MM (inventory/purchasing), PP (repair orders/routings), QM (inspection/testing), FI/CO (costing/settlement), DMS, and Fiori apps.
- Help enable serial number tracking, equipment asfound/asleft history, warranties, core charges/exchanges, repair BOMs/routings, and COPA margin visibility.
- Support pricing conditions for repair quotes and ensure accurate cost capture and settlement flows.
Testing, training, and change
- Create test scripts; execute unit/SIT/UAT; log defects and retest fixes.
- Prepare SOPs, quick reference guides, and training materials; conduct enduser training.
- Support golives, stabilization, and hypercare; meet ticket resolution SLAs and track recurring issues for continuous improvement.
Data and integration
- Partner on master data governance: equipment records, materials, repair BOMs, work centers, routings, warranties, and condition records.
- Coordinate with IT on interfaces (IDocs/APIs) to CRM, logistics (EWM/WM), document management, labeling/certificates, and reporting.
- Maintain process documentation and ensure auditability and compliance (EHS, trade controls, tax, finance).
Reporting and KPIs
- Build and maintain dashboards/views for STR performance.
- Monitor and analyze key metrics; recommend actions to improve cycle time, margin accuracy, and firstpass yield.
Key outcomes/KPIs
- STR cycle time (RMA to quote; approval to ship)
- Ontime delivery and invoice accuracy
- Repair margin accuracy (planned vs. actual) and rework rate
- Firstpass yield/quality and warranty claim rate
- Installed base/serialization data accuracy
- User adoption and ticket resolution SLAs
Qualifications Required
- 10+ years working with SAP in service/repair or aftermarket processes (S/4HANA preferred; ECC acceptable).
- Exposure to and/or handson support in at least two of: CS/SD, PM/EAM, MM, PP, QM, FI/CO; willingness to learn others.
- Experience documenting requirements, writing functional specs, and executing structured testing.
- Strong analytical skills with comfort in data validation, basic reporting, and KPI tracking.
- Effective communication, stakeholder collaboration, and user training ability.
Preferred
- Experience in rotating equipment, valves, seals, or industrial aftermarket services.
- Familiarity with Fiori apps for service, EWM/WM logistics, COPA reporting, and document management.
- Knowledge of equipment serialization, warranty processing, and variant configuration basics.
- Exposure to Agile practices (backlog management, sprint ceremonies)
- Participation in multisite/global SAP projects or template deployments.
Core competencies
- Curiosity and continuous improvement mindset
- Structured problem solving and attention to detail
- Crossfunctional collaboration (operations, sales, supply chain, finance, quality)
- Clear documentation and training delivery
- Compliance awareness and process discipline
Working relationships
- QRC/service center leaders, planners, and technicians
- Sales/Customer Service, Pricing, and Commercial teams
- Supply Chain, Quality, Finance/Controlling
- IT SAP developers/architects and integration/infrastructure partners
Location and travel
- Based at a Flowserve site or regional hub; travel 20% to service centers/QRCs for workshops, testing, golives, and training.
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