Overview
On Site
Depends on Experience
Full Time
Skills
Service Desk Support
Desktop
Helpdesk
Deskside
"IT Support"
Job Details
Position: Service Desk Support
Location: Morristown, NJ 07960 (Onsite)
Hiring: Contract / FTE
Job Description
- Service Desk support (or service desk analyst/technician) is typically the first point of contact for end users seeking IT help.
- Acting as the initial contact for user incidents and service requests, via phone, email, chat, or self-service portal.
- Logging, categorizing, and prioritizing tickets based on urgency and impact.
- Troubleshooting and resolving common technical issues; escalating complex problems to higher-level IT staff as needed.
- Providing information, guidance, and online security advice to users.
- Monitoring issues from start to resolution and keeping users informed of progress.
- Maintaining documentation of incidents, solutions, and user interactions.
- Diagnosing and resolving hardware and software issues on desktops, laptops, and peripherals (printers, scanners, mobile devices).
- Installing, configuring, and maintaining operating systems (Windows, Mac OS) and common applications (e.g., MS Office).
- Performing routine maintenance, upgrades, and backups.
- Advising users on IT procedures and best practices.
- Documenting support activities and maintaining accurate records.
- Providing support both onsite (deskside) and remotely, often requiring strong communication and troubleshooting skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.