Genesys Developer - Newark, NJ - Onsite

Overview

On Site
$50 - $60
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

Genesys
IVR Bot Developer
Genesys Cloud CX
IVR
Voice and Non-Voice SMS
Email
Chat
Voice Bot
Genesys Framework
Integration

Job Details

Genesys Developer

Location: Newark, NJ - Onsite

Contract position

Job Details:

In this cutting-edge role, the IVR Bot Developer will contribute to our mission of providing a seamless self-service experience, minimizing the need for live assistance. This developer will be building self-service into the IVR Bot. The ideal candidate has experience with complex projects (we are designing intuitive solutions that allow callers to communicate naturally and efficiently, beyond simple menu selections). Key skills/experiences include: Self-Service, API, Conversational Bot

- Minimum 3 to 5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.

- Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows.

- Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu, based on customer treatment strategies.

- Thorough understanding of Genesys Framework, Integration with internal and external components.

- Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)

Thank you!

Best Regards,

Sumit Talekar

Associate Manager Talent Acquisition

Silverlink Technologies Inc.

Email ID:

Contact: +1

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