AWS Connect Engineer III

Location: Addison, TX
Description: Job Summary

The Judge Group is seeking an experienced AWS Connect Engineer III for a critical contract-to-hire opportunity in Addison, TX. This role will be instrumental in leading the migration and expansion of a cloud-based contact center platform for a national healthcare provider. The ideal candidate will bring deep technical expertise in AWS Connect and related AWS services, along with strong leadership and collaboration skills.
Key Responsibilities
AWS Connect Architecture & Integration

• Design and deploy scalable, secure, and highly available AWS Connect-based contact center solutions
• Integrate AWS Connect with services such as Lambda, DynamoDB, API Gateway, S3, SNS, and SQS
• Develop custom contact flows, IVRs, queues, and AI-driven routing to enhance customer experience

Leadership & Collaboration

• Lead cross-functional engineering teams and provide mentorship
• Collaborate with business stakeholders, product managers, and UX teams to align technical solutions with business goals

Agile Development & DevOps

• Champion Agile methodologies including sprint planning, standups, and retrospectives
• Automate infrastructure provisioning using Terraform and support CI/CD pipelines with tools like Jenkins, Docker, and Azure DevOps

Enterprise Integration & Performance

• Build and maintain integrations with CRM systems, third-party APIs, and enterprise applications
• Monitor and optimize AWS Connect performance using CloudWatch and real-time metrics

Security & Compliance

• Implement AWS security best practices and ensure compliance with PCI-DSS, GDPR, and other industry standards
• Lead risk assessments and incident response planning

Project Overview
Phase I: Tenant Migration

• Immediate priority: Lift-and-shift migration of a live AWS Connect platform from a partner-owned AWS tenant to the client's internal AWS environment
• Recreate and validate all contact flows, permissions, integrations, and AWS resources to ensure seamless cutover

Phase II: Internal Ownership Transition

• Support knowledge transfer from external teams and document system behavior
• Help build and scale an internal AWS Connect engineering team

Phase III: Platform Expansion

• Contribute to chatbot and IVR enhancements using natural language processing and AI/ML services
• Support consolidation of legacy telephony systems into AWS Connect

Required Qualifications

• Proven experience architecting and deploying AWS Connect solutions
• Strong knowledge of AWS services: Lambda, S3, DynamoDB, ECS, IAM, etc.
• Hands-on development experience in Python, Node.js, C#, or Java
• Experience with Terraform and DevOps tools (Jenkins, Docker, Azure DevOps, Kubernetes)
• Familiarity with Agile/SCRUM methodologies

Preferred Qualifications

• AWS Cloud Certifications (strongly preferred)
• Experience with VoIP, SIP, WebRTC, and other contact center technologies
• Background in AI/ML integration for chatbots, speech analytics, and sentiment analysisAWS

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Contact:

This job and many more are available through The Judge Group. Please apply with us today!