Helpdesk Operator

Hi,

Job Title: Operator II (Helpdesk Support)

Location: Martinez, CA (100% Onsite)

Duration: 6 months subject to extension

Job Description -

SCHEDULE IMPORTANT: Currently their days off would be Sat/Sun until July when they will change to Wed/Thu. The hours are 11:30 pm 8:00 am CST .

Knowledge of:

• Operational characteristics of data processing and associated peripheral equipment.
• Principles of computer system operation and monitoring
• Principles of computer report preparation and batch job processing
• Methods and techniques used to troubleshoot various computer operation problems.

Ability to:

• Set up and operate applicable data processing and peripheral equipment.
• Conduct system and database back-ups on a routine basis.
• Run batch programs according to established guidelines.
• Respond to questions and inquiries from system users.
• Learn methods and techniques of training.
• Learn to provide training to lower-level computer operations staff.
  

TYPICAL TASKS:

Sets up, monitors and operates various data processing devices including printers, tape and disk drives, tape cleaners, personal computers, network computers, computer consoles and terminals.

• Collects batch jobs for daily processing.
• Runs programs in accordance with established schedules.
• Documents all jobs completed and ensures accuracy and quality of completed jobs.
• Loads forms and paper stock into printers to ensure accurate printing.
• Prints, bursts and distributes customer bills.
• Reviews all printed output for quality and accuracy and clears paper jams.
• Conducts system and database back-ups on a routine basis, files back-up tapes and maintains the tape library.
• Drives to operational locations to change tapes on-site and rotate medium between storage sites.
• Research manuals and related documentation to troubleshoot operational difficulty with the computer system.
• Reviews console logs for errors and take corrective actions.