Infrastructure Systems Engineer

The Infrastructure Technical Specialist (INTS) is a senior level resource with specialized knowledge and experience in specific technologies.


GENERAL SUMMARY

The Systems Engineer plays a key role in providing creative,dynamic solutions for a variety of needs at the City of Cedar Rapids. The city maintains a highly availableenvironment requiring coordination with local departments and providingcritical services. As a customer-centricDivision of the City, IT staff must display the highest levels of professionalism, teamwork, and flexibility.

ESSENTIAL DUTIES & RESPONSIBILITIES

Collaborate with IT, City management and leadersto assess near- and long-term virtualization capacity needs with financiallysound solutions.
• Act as project lead in the design and review ofnew services, applications, and hardware; conduct capacity planning as needed.
• Coordinate and collaborate with networkengineering, business application, and database administration function toensure availability, reliability, and scalability of servers and cloud servicesto meet business demands.
• Develop, implement and maintain policies,procedures, and associated training plans for systems administration, usage,and disaster recovery.
• Serve as cornerstone for escalating serverissues; provide timely response to customer escalations.
• Perform file system configuration andmanagement; define and perform server backups and recovery procedures.
• Plan and implement server upgrades, softwareupgrades, maintenance fixes, and vendor-supplied patches and coordinate thoseefforts with System Engineer and applications team.
• Monitor and test system performance and provideperformance statistics and reports.
• Create shell scripts as required.
• Manage all cloud-based back-office services andprovide integration support for all other cloud-based services.
• Recommend and execute modifications to serverenvironment to improve efficiency, reliability, and performance.
• Manage and/or provide guidance to junior membersof the team.

• MINIMUM ENTRANCE QUALIFICATIONS

• Microsoft Certified Professional or higher

COMPETENCIES FOR SUCCESSFULPERFORMANCE OF JOB DUTIES

At least five years' equivalent work experiencein a senior technical analytical position responsible for managing serverenvironments.
• Experience implementing a new ESX cluster,migrating clusters, decommissioning hosts, updating VMware tools, and buildinga new vCenter.
• Advanced knowledge of the following: WindowsServer, Active Directory, RedHat, SharePoint and MS Teams.
• Not required, but beneficial if familiar with;VEEAM.
• Experience with server performance tuning andmonitoring tools.
• Ability to follow the City's change managementpolicy.
• Working technical knowledge of scripting codeusing VBScript, Command Shell, PowerShell or related tools.
• Knowledge of applicable data privacy practicesand laws.