Overview
On Site
Depends on Experience
Contract - W2
Skills
Tier 2
Knowledge Transfer
Collaboration
Remote Support
Computer Hardware
Laptop
Printers
Mobile Devices
Network
Documentation
Reporting
Knowledge Sharing
Analytics
Computer Science
Information Systems
Field Service
Technical Support
Microsoft Windows
Business Software
Computer Networking
OS X
Mobile Device Support
Communication
Customer Service
Active Directory
CompTIA
Network+
Microsoft
DICE
Job Details
Field Services Engineer (Remote from home with 70% Travel in metro Atlanta)
Statewide Travel to various offices in Metro Atlanta
6 month project engagement
We are seeking a Field Services Engineer to join our IT support team and serve as a mobile technical expert across our corporate offices in GeorgiaWith travel up to 70%, you'll be on the front lines resolving escalated desktop, network, and application issues that require hands-on intervention and specialized troubleshooting.
Key Responsibilities:
Qualifications:
Education:
Experience:
Skills & Competencies:
Preferred Certifications:
Working Conditions:
Statewide Travel to various offices in Metro Atlanta
6 month project engagement
We are seeking a Field Services Engineer to join our IT support team and serve as a mobile technical expert across our corporate offices in GeorgiaWith travel up to 70%, you'll be on the front lines resolving escalated desktop, network, and application issues that require hands-on intervention and specialized troubleshooting.
Key Responsibilities:
- On-Site Technical Support: Travel to company locations throughout Georgia to resolve complex hardware, software, and networking issues that cannot be solved remotely.
- Escalation Point: Act as the primary field escalation resource for the Tier 2 end-user support team, delivering timely and high-quality incident resolution.
- Knowledge Transfer: Collaborate closely with the remote support team by documenting field findings, sharing insights, and enhancing collective troubleshooting capabilities.
- Hardware & Software Setup: Install and configure end-user devices including desktops, laptops, printers, and mobile devices, as well as deploy necessary applications and network settings.
- Documentation & Reporting: Maintain accurate service records and update tickets with issue details, troubleshooting steps, and resolutions to support knowledge sharing and analytics.
Qualifications:
Education:
- Associate's or Bachelor's degree in Computer Science, Information Systems, or a related field.
Experience:
- 3+ years of experience in a field service or enterprise technical support role.
Skills & Competencies:
- Strong troubleshooting skills in Windows environments, common business software, and basic networking.
- Working knowledge of macOS and mobile device support.
- Excellent interpersonal, communication, and customer service skills.
- Experience supporting Active Directory environments is a plus.
- Valid driver's license and reliable transportation required.
Preferred Certifications:
- CompTIA A+, Network+, Microsoft or Apple certifications.
Working Conditions:
- Office-based work when not traveling.
- Up to 70% travel across corporate locations in the state of Georgia.
- Occasional lifting, transporting, or installation of IT equipment may be required.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.