Technical Specialist - Senior - High

Overview

BASED ON EXPERIENCE
Contract - W2
Contract - Independent
Contract - 10+ mo(s)

Skills

Reporting
Streaming
Regulatory Compliance
Technical Writing
User Stories
Research
Customer Relationship Management (CRM)
Workflow
Data Mapping
Computer Science
Information Systems
JavaScript
HTML
XML
Web Services
Forms
UI
Scripting
Continuous Integration
ServiceNow
Continuous Improvement
Communication
Organized
Security Clearance
FedRAMP
Conflict Resolution
Problem Solving
Management
Recruiting
Motivation
IT Consulting
Staff Augmentation
Information Technology
Insurance
Life Insurance

Job Details

Technical Specialist - Senior - High

Remote

About the Job

  • Duration:10-month contract with possibility of extension

  • Location: Raleigh, NC

  • Pay rate: Hourly

  • Job ID: 774804

Overview:

Our client is seeking a ServiceNow Administrator/Developer who will provide support for the client s use of its CSM system (ServiceNow) and client s use of best practices supporting users needs while working with a team of ServiceNow developers.This position will work in a matrix reporting environment and be required to manage multiple work streams, possibly supporting several initiatives simultaneously. This role reports to the ServiceNow platform owner.

Responsibilities:

  • Administer the ServiceNow platform across the Customer Service Management application

  • Perform any necessary enhancements, upgrades, or maintenance on the platform

  • Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRamp compliance

  • Handle all enhancement requests and develop on CSM application used on the platform

  • Work with developers on the next stage processes for the platform

  • Be able to gather business requirements, analyze, and translate into technical documentation and development

  • Monitor application performance and analyze code

  • Adhere to advancements and changes on the ServiceNow platform and lever them to provide business solutions

  • Establishing user journeys and creating the user stories to support the design and configuration of Customer Service Management

  • Supporting the iterative configuration of the CSM application, engage stakeholders to conduct reviews through joint design sessions

  • Proactively researching and suggesting enhancements to existing engagements

  • Develop and implement fixes for bugs and issues found in ServiceNow production for Customer Service Management

  • Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices.

  • Execute data mapping and bulk data imports/updates when necessary

Qualifications:

  • Bachelor s degree in Computer Science, Information Systems, or a related field

  • 5 years of experience in CSM technology, specifically supporting the processes and administration of ServiceNow

  • Experience designing and deploying web-based end user self-service portals

  • Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services

  • Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts

  • Experience integrating ServiceNow with other tools; monitoring, alerting and federated sources of CI data

Preferred Qualifications:

  • Experience working in the governmental sector (local, state, or federal)

  • Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework

  • Experience performing continuous improvement initiatives for processes and services

  • Strong knowledge and familiarity with CSM processes

  • Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience

  • Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations

  • Ability to obtain a security clearance with FedRamp administration standards

Knowledge, Skills, Abilities, and Competencies:

  • Decision Quality

  • Problem Solving

  • Directing Others

  • Hiring and Staffing

  • Drive for Results

  • Organizational Agility

  • Building Effective Teams

  • Motivating Others

About our Company

DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:

  • Paid Holidays/Paid Time Off (PTO)

  • Medical/Dental Insurance

  • Vision Insurance

  • Short-Term/Long-Term Disability

  • Life Insurance

  • 401 (K)


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Datasoft Technologies, Inc.