Sr. Network Support Engineer L3

Who We Are:

Park Place Technologies is a global data center and networking optimization firm. Powered by the world s largest on-the-ground engineering team, a robust group of advanced engineers and our fully staffed, 24x7x365 Enterprise Operations Center, we offer a robust portfolio of IT solutions to optimize networking and data center Uptime and performance. As the industry leader, our 2500 Park Place Associates provide support to 21,000+ customers in more than 154+ countries. We are proud to service 90% of Fortune 500 companies and 40% of Forbes 100 clients.

Our company s strength and success are a credit to our Associates, and Park Place Life is how we communicate and deliver our culture internally. We have been awarded as a NorthCoast 99 Best Workplace winner for 10 consecutive years in recognition of our employee commitment. Park Place Life is about collaboration, responsiveness, diversity, and integrity, and represents everything that makes our company great and our culture unique.

Top Rated Benefits We Offer:

• We cover 100% of your Healthcare benefits!
• Flexible Vacation to promote work-life balance.
• 12 weeks of Paid Maternity Leave
• Profit Sharing
• 401K matching contributions and earnings are always 100% vested.
• Plus, much more!!!

Position Overview:

The Technical Support Engineer L3 is responsible for proactively responding to technical problems and incidents for customers supported under Park Place Technologies Maintenance and/or Managed Services offerings. This individual provides Level Three (L3) technical support on data center equipment and possesses original equipment manufacturer (OEM) technical product knowledge of the specific server, storage, or network hardware and/or software assigned for their role. The Solutions Support team is primarily focused on delivering Level 3 technical support post-sales.

What you ll be doing:

• Deliver technical support and service solutions for Maintenance or Managed Services customers in line with industry best practice to deliver continual service improvement over the whole service lifecycle.
• Provide remote level three technical support to field engineers and customer end users, via problem identification, troubleshooting, diagnostics, and repair strategies to resolution.
• Responsible for creation and review of technical solutions in the form of action plans and knowledge documents and approving knowledge base articles.
• Manage the customer s expectations, exhibit excellent communication skills while securing customer confidence in Park Place Technologies to maintain and manage their equipment.
• Work closely with Client Services to ensure new customers are migrated with seamless handover / transition into our Maintenance or Managed Service services.
• Strive for continual service improvement based on a desire to become a world class Maintenance and Managed Service provider.
• Actively monitor an assigned queue for incoming support requests raised by customers.
• Prioritize tickets based on the severity of the situation.
• Engage with vendor partners to ensure that customer issues are resolved in an expedient manner.
• Update internal ticketing system: add action plans, update incidents with all customer communications and ensure accurate time logging.
• Participate in 7x24x365 call rotation.
• Contribute proactively to new product and service development.
• Assist with R & D initiatives.
• Develop new lab environments as required to support NPI, R&D, and training initiatives.
• Attend internal product training classes.
• Other duties as assigned.

What we re looking for:

• Minimum of 10 years of progressive experience as a Network Engineer within a Managed Services Provider (MSP) or IT consulting environment.
• Deep, hands-on experience with at least two major firewall vendors (e.g., Palo Alto Networks, Fortinet, Cisco, Check Point) including advanced features and troubleshooting.
• Expert-level knowledge of TCP/IP, network topologies, routing protocols (BGP, EIGRP, OSPF), and switching technologies.
• Proven experience with SD-WAN technologies (Cisco Viptela, Fortinet SD-WAN, etc.).
• Strong understanding of network security principles, including VPNs, IPS/IDS, and access control.
• Experience with enterprise wireless network design and troubleshooting.
• Excellent analytical, problem-solving, and communication skills (written and verbal).
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced, client-focused environment.
• Strong documentation skills and attention to detail.

Firewall & Network Security Mastery:

• Design, deploy, configure, and manage complex firewall environments (e.g., Palo Alto Networks, Fortinet, Cisco ASA/FTD, Check Point).
• Expertise in VPN technologies (IPsec, SSL VPN), including site-to-site, remote access, and multi-cloud connectivity.
• Implement and enforce advanced security policies, intrusion prevention/detection systems (IPS/IDS), URL filtering, application control, and threat management.
• Conduct security audits, vulnerability assessments, and implement remediation plans.
• Provide expert guidance on best practices for network segmentation, Zero Trust architectures, and regulatory compliance.

Preferred Certifications (one or more highly desirable):

• Cisco Certifications: CCNP Enterprise, CCIE Enterprise Infrastructure (Written or Lab)
• Palo Alto Networks: PCNSE (Palo Alto Networks Certified Network Security Engineer)
• Fortinet: NSE 4/5/7 (Fortinet Certified Network Security Professional/Analyst/Architect)
• CompTIA Security+, CySA+
• Other relevant vendor-specific certifications (e.g., Juniper, Aruba, Check Point)

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

Travel:

• <10%

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in

your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by calling 1-877-778-8707.

Park Place Technologies is an Equal Opportunity Employer M/F/D/V.

Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-party agreements or unsolicited resumes. If you would like to be considered as a preferred partner with Park Place

Technologies, please submit your detailed information to careers@parkplacetech.com. Any CVs submitted directly to hiring managers will be considered unsolicited and become the property of Park Place Technologies