Overview
Skills
Job Details
Job Title: ServiceNow Developer
Location : Sunnyvale, CA/ Austin, TX
Need an experienced ServiceNow HRSD (Human Resources Service Delivery) Consultant with deep expertise in Virtual Agent best practices. The ideal candidate will play a critical role in designing, implementing, and optimizing HR workflows and automation within the ServiceNow HRSD module, specifically working on the Virtual Agent, ensuring seamless employee experiences.
Key Responsibilities:
Design, develop, and configure the ServiceNow HRSD module, focusing on the Virtual Agent, to enhance self-service capabilities.
Implement and optimize HR case management and live chat best practices.
Define and apply best practices for shared service centers within ServiceNow HRSD to improve efficiency and employee satisfaction.
Collaborate with HR, IT, and business stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
Develop virtual agent workflows to enhance the Virtual Agent s effectiveness.
Ensure ServiceNow HRSD implementations align with industry standards and company policies.
Create documentation for HR teams to optimize system usage.
Required Qualifications:
5+ years of hands-on experience with ServiceNow HRSD implementation and support.
Proven expertise in Virtual Agent, including configuring conversation workflows.
Strong understanding of HR case management, live chat, and service catalog best practices.
Excellent problem-solving, communication, and stakeholder management skills.
ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist - HRSD (CIS-HR) preferred.
Preferred Qualifications:
Knowledge of AI-driven automation and emerging HR tech trends.
Familiarity with employee experience best practices and HR process optimization.