Senior Oracle EBS SCM Functional Lead

Job Title: Senior Oracle EBS SCM Functional Lead

Location: Santa Barbara, CA (Onsite)

Duration: Longterm

Role Summary:
We are seeking a highly experienced Senior Oracle EBS SCM Functional Lead to provide ongoing support for our Oracle E-Business Suite (EBS) platform. This role focuses on incident resolution, defect management, stabilization, and documentation, covering the Supply Chain Management (SCM) modules and their integrations.

Key Responsibilities:

• Serve as the SCM functional lead for Oracle EBS version 12.2.3, driving resolution of incidents and defects across Order Management, Inventory, Purchasing, Planning, and Fulfillment/3PL modules.
  Provide L2 and L3 support aligned with ITIL processes and integrated through ServiceNow.
  Perform deep-dive root cause analysis (RCA) and contribute to continuous service improvement initiatives.
  Troubleshoot complex integration issues between EBS and external systems (e.g., WMS, 3PL, Retail, eCommerce).
  Participate in Change Advisory Board (CAB) meetings, impact analysis etc.
  Collaborate with offshore/onshore teams to ensure seamless handoffs and SLA adherence.
  Provide support during peak business periods
  Document functional designs, test cases, SOPs, and RCA findings in alignment with operational excellence practices.

Mandatory:

• Minimum of 8+ years of hands-on experience in Oracle SCM modules implementation and support.
  Strong domain expertise in modules such as Order Management, Purchasing, Inventory, Planning, Fulfillment/3PL.
  Proven experience in integration troubleshooting with external systems (e.g., WMS, 3PL) and coordinating with middleware/technical teams.
  Proficient in SQL, PL/SQL, Oracle Workflow, ADF/OAF, BI Publisher, Oracle Forms & Reports.
  Exposure to upstream and downstream processes like Procure to Pay (P2P) and Order to Cash (O2C).
  Experience working with multilingual deployments (English, Chinese, Japanese).
  Familiarity with ITSM tools like ServiceNow and collaboration tools like Microsoft Teams.
  Ability to create and maintain documentation for issues, solutions, and RCA.
  Flexible to work during weekends or holidays as needed to support key business operations.

Preferred:

Prior experience working in a global delivery model with handoff processes.
Strong interpersonal skills to engage stakeholders and manage escalations.
Oracle Certification in SCM modules is a plus