Overview
Remote
On Site
Hybrid
BASED ON EXPERIENCE
Contract - Independent
Contract - W2
Contract - 12+ mo(s)
Skills
SKILLS TO BE ASSIGNED
Job Details
About us:
Lumen Solutions Group Inc., a dynamic small and minority-owned, Disadvantaged Business Enterprise headquartered in Florida, USA. As a leading consulting services and solutions provider, we focus on IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, Enterprise Transformation for our clients. Our client base includes Fortune 500, Government, non-profit and emerging growth companies.
Job Description: Job Description: Event Monitoring Engineer / Tech Lead
This role supports the First-to-Know capability of the Technical Operations Center (TOC) and serves as the centralized focal point for observability and event management at ***. Event Monitoring Engineers monitor the performance and capacity of enterprise-wide systems, applications and critical business processes using a variety of tools to identify hardware, software, and environmental anomalies. The successful candidate will proactively look for ways to improve processes, ensure events are meaningful and actionable, look for inefficiencies, and document new processes as they evolve. A great benefit to this team would be someone proficient in scripting and coding.
This role will require shift work. The *** Technology Operation Center covers multiple types of shifts that include weekdays, weekends, and eventually a 24/7 operation. Team members will be rotating work times to cover all processes and are asked to be flexible in providing coverage outside of their normal shift hours, when the need arises. Position is for Contract Employment and can be performed fully remote.
Responsibilities include:
" Provide eyes-on-glass monitoring using Dynatrace and other monitoring tools
" Support a 24x7 system monitoring service to proactively identify and assess problems
" Provide oversight, coordination, and visibility for critical business processes
" Perform system health checks, some manual some automated
" Identify, investigate, verify, report, communicate, and escalate critical events
" Review device logs documentation and analysis where applicable
" Develop runbooks and manage documentation for repeatable processes (Lifecycle Management)
" Will follow basic triage steps, monitor production systems, and assure their high availability
" Facilitate and coordinate the necessary IT response to system problems
" Continuously analyze events and eliminate noise, and non-actionable event trends (Continual Service Improvement)
" Provide event management support to service owners and IT managers
" Author reports, trends and anomalies for KPI (Key Performance Indicators) for Event Management and Monitoring
" Communicate to stakeholders; support and facilitate open communication between all stakeholders.
Required Qualifications:
" Associate of Arts/Associate of Science and 3+years of experience or equivalent combination such as bachelor s degree and 2+ years experience or no degree and at least 3 years in a NOC/TOC, Command Center roles.
" 3+ years IT experience and understanding of performance monitoring tools
" 3+ years Dynatrace monitoring experience
" 2+ years operating in a command center in an Incident Management, or Event Monitoring/Event Management role
" Ability to assess monitoring events and respond or escalate accordingly
" Knowledge and experience of system and network infrastructures such as LAN and WAN network technologies, server virtualization, enterprise storage area network (SAN) and backup, and database technologies
" Strong analytical skills and able to collate and interpret data from various sources.
" Strong communicator, both verbal and written, with a natural aptitude for collaboration
Desired Qualifications:
" 3+ years experience working with Splunk, SCOM, SolarWinds or other performance monitoring tools
" Process engineering or process management experience
" Experience working in a ServiceNow environment
" Experience with Jira, and project management frameworks like Agile Scrum
" Experience with scripting languages like PowerShell, Ruby, Perl, etc.
" Experience reporting against and managing Service Level Agreements (SLAs)
Scheduled Weekly Hours: 40
Travel Required: None
Telecommuting Options: 100% REMOTE
***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen s client, allowing the user access to the required systems and technology. ***
Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
Lumen Solutions Group Inc., a dynamic small and minority-owned, Disadvantaged Business Enterprise headquartered in Florida, USA. As a leading consulting services and solutions provider, we focus on IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, Enterprise Transformation for our clients. Our client base includes Fortune 500, Government, non-profit and emerging growth companies.
Job Description: Job Description: Event Monitoring Engineer / Tech Lead
This role supports the First-to-Know capability of the Technical Operations Center (TOC) and serves as the centralized focal point for observability and event management at ***. Event Monitoring Engineers monitor the performance and capacity of enterprise-wide systems, applications and critical business processes using a variety of tools to identify hardware, software, and environmental anomalies. The successful candidate will proactively look for ways to improve processes, ensure events are meaningful and actionable, look for inefficiencies, and document new processes as they evolve. A great benefit to this team would be someone proficient in scripting and coding.
This role will require shift work. The *** Technology Operation Center covers multiple types of shifts that include weekdays, weekends, and eventually a 24/7 operation. Team members will be rotating work times to cover all processes and are asked to be flexible in providing coverage outside of their normal shift hours, when the need arises. Position is for Contract Employment and can be performed fully remote.
Responsibilities include:
" Provide eyes-on-glass monitoring using Dynatrace and other monitoring tools
" Support a 24x7 system monitoring service to proactively identify and assess problems
" Provide oversight, coordination, and visibility for critical business processes
" Perform system health checks, some manual some automated
" Identify, investigate, verify, report, communicate, and escalate critical events
" Review device logs documentation and analysis where applicable
" Develop runbooks and manage documentation for repeatable processes (Lifecycle Management)
" Will follow basic triage steps, monitor production systems, and assure their high availability
" Facilitate and coordinate the necessary IT response to system problems
" Continuously analyze events and eliminate noise, and non-actionable event trends (Continual Service Improvement)
" Provide event management support to service owners and IT managers
" Author reports, trends and anomalies for KPI (Key Performance Indicators) for Event Management and Monitoring
" Communicate to stakeholders; support and facilitate open communication between all stakeholders.
Required Qualifications:
" Associate of Arts/Associate of Science and 3+years of experience or equivalent combination such as bachelor s degree and 2+ years experience or no degree and at least 3 years in a NOC/TOC, Command Center roles.
" 3+ years IT experience and understanding of performance monitoring tools
" 3+ years Dynatrace monitoring experience
" 2+ years operating in a command center in an Incident Management, or Event Monitoring/Event Management role
" Ability to assess monitoring events and respond or escalate accordingly
" Knowledge and experience of system and network infrastructures such as LAN and WAN network technologies, server virtualization, enterprise storage area network (SAN) and backup, and database technologies
" Strong analytical skills and able to collate and interpret data from various sources.
" Strong communicator, both verbal and written, with a natural aptitude for collaboration
Desired Qualifications:
" 3+ years experience working with Splunk, SCOM, SolarWinds or other performance monitoring tools
" Process engineering or process management experience
" Experience working in a ServiceNow environment
" Experience with Jira, and project management frameworks like Agile Scrum
" Experience with scripting languages like PowerShell, Ruby, Perl, etc.
" Experience reporting against and managing Service Level Agreements (SLAs)
Scheduled Weekly Hours: 40
Travel Required: None
Telecommuting Options: 100% REMOTE
***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen s client, allowing the user access to the required systems and technology. ***
Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.