FCCS: Help Desk Analyst 3

Overview

On Site
Depends on Experience
Contract - W2
Contract - 12 week(s)

Skills

Help Desk

Job Details

FCCS: Help Desk Analyst 3
Primary Location: Columbus, Ohio

V-Soft Consulting is currently hiring for a FCCS: Help Desk Analyst 3 for our premier client in Columbus, Ohio.

Education and Experience »
  • Focused, hands-on experience with the skills in the Job Description: 4 years.
  • Ability to read, analyze, and interpret professional and technical references and procedures.
  • Ability to write reports, business correspondence, and documentation for technical peers.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

WHAT YOU’LL DO:
Job Responsibilities:
  • Assign rights to applications.
  • Assign rights to network services, including folders, printers, database account rights, non-Windows-based services, and user-based drives. This may also include cloud services.
  • Password resets on current users across multiple applications, including but not limited to Active Directory accounts, email accounts, remote access, and internal applications.
  • Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.
  • Deletion and disabling of users.
  • Remediation of issues related to user accounts.
  • Management of secondary accounts and privileged access accounts.
  • Solid technical background with service desk and desktop support.
  • Basic understanding of and operation of ITSM.
  • Basic understanding of the operations of the Active Directory.
  • Basic understanding and operations of Outlook.
  • Should be able to impact day one of this project.
  • Basic endpoint deployment knowledge.
  • Configuration of new device procurements.
  • Deliveries of new procurements.
  • E-Recycling preparation for salvaged County material, including the movement, compiling, and processing of equipment.
  • Regularly scheduled cleanup of accounts.

Interested?
Qualified candidates should send their resumes to sgarikapati@vsoftconsulting.com

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.

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