Operations Coordinator III

Overview

Remote
$40 - $45
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required

Skills

Customer Support
Microsoft Excel
Workflow
Communication
Technical Support

Job Details

Partner Support (Up to 80%)

  • Serve as the primary operations point of contact for partners

  • Respond to inbound inquiries regarding product features, bugs, and platform issues

  • Troubleshoot complex problems and resolve partner pain points

  • Identify trends in partner issues and escalate feedback to internal teams

  • Improve operational processes to enhance partner experience

Internal Enablement (Up to 20%)

  • Refine support workflows and contribute product insights

  • Build specialization in specific products and issue types

  • Maintain and expand internal knowledge base

  • Train new team members on tools, workflows, and best practices

Required Qualifications

  • 2+ years in operations, customer support, technical support, or account/partner management

  • Proven ability to resolve complex issues and deliver timely solutions

  • Proficiency in Excel and basic data/insight tools

  • Strong written and verbal communication skills

  • High attention to detail, adaptability, and a proactive mindset

  • Comfortable navigating ambiguity and frequent change

Preferred Qualifications

  • Experience in media, support, or platform operations

  • Familiarity with APIs

  • Global support experience is a plus

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.