Overview
Remote
On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - longterm
Skills
Production Support Analyst
Job Details
Production Support Analyst 100% Remote
Responsibilities
Triage and troubleshoot problems. Attempt to solve. Escalate to another team if you can't solve it immediately
Look through logs, databases, applications to find the problem/root cause
Automate or improve processes by developing scripts, code/apps
Qualifications
Ability to learn quickly and retain information
People skills (good communication, approachable, good energy, handles stressful situations, etc.)
Problem solver (does not need to code)
AWS experience
Monitoring tool (Splunk, Grafana, HoneyComb, AWS CloudWatch) experience
Control-m & scripting skills
ServiceNow experience
Mainframe experience
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