SAP Accounting Business Analyst / Full-Time / Hybrid / Middletown, PA

SAP Accounting Business Analyst / Full-Time / Hybrid / Middletown, PA

Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 Join the Domino Tech Team!

The Position:
Position Title: SAP Accounting Business Analyst
Location: Hybrid; Remote Off-Site and On-Site in Middletown, PA
Duration: 12-36+ Month Project

Note: Hybrid work environment is expected to be primarily remote off-site; however, this position will require on-site reporting during key phases of the project, and/or as required.

We are seeking an SAP Accounting Business Analyst to add to our team assisting the Pennsylvania Turnpike Commission (PTC) Information Technology (IT) Department. The PTC is engaging in an exciting and innovative technology solution to support their customer engagements; the solution is called the Unified Back Office Solution (UBOS). UBOS is an advanced back-office system that, when developed and deployed, will allow customers to engage with the PTC to address all their business needs, via a multitude of channels (web, mobile app, chatbot, chat, IVR, phone, social media, etc.). PTC is dedicated to transforming the customer engagement businesses through innovative technology and strategic insights. Their team is composed of passionate professionals committed to excellence and continuous improvement, and the team is growing.

- Perform Business Analyst duties for the planning and requirement gathering phases of this project.
- Facilitate meetings with business leaders to elicit As-Is process flows, requirements, and other pertinent information required to reengineer business processes into UBOS focusing mainly on the financial posting, payments, refunds, and financial reconciliations processes.
- Conduct reviews and comparisons of current business processes with the best practices, to determine where business process or system changes are necessary.
- Anticipate the direction of PTC business areas and recommend new processes or opportunities that will support the UBOS objectives.
- Translate business requirements into detailed Service Blueprints, Business Process Flow diagram, Agile Features, and User Stories and support development of technical specifications and solutions.
- Enter and track in Azure Development Operations (ADO) Blueprints, Process Flows, Features, User Stories, and related documentation.
- Exhibit experience visually modeling the information obtained during elicitation meetings.
- Conduct feasibility studies and analyze existing systems to identify areas for improvement.
- Identify and define KPIs including business rules, ownership, data sources and optimal visualization.
- Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
- Stay up-to-date with industry trends and emerging technologies to drive innovation.
- Work closely with development teams to ensure the successful implementation of solutions.
- Complete projects consistent with PTC and PMO guidelines.
- Develop and execute test scenarios, scripts, and plans to ensure solutions meet business requirements.
- Support training and support to end-users and stakeholders.
- Create and maintain comprehensive project documentation.

Technical Areas Within Scope Of This Position:
- Reporting; All duties related to tolling and non-tolling reporting or any / all system and customer and related functions for internal and external users of the system.
- Transaction Processing; All duties related to PTC customers traveling on PTC roadways, PTC customers traveling on other agency roadways, and other agency customer traveling on PTC roadways and assessing the correct fees for each. Non-tolling activities (permits, disabled vehicles, etc.) are also included.
- Billing & Invoicing: All duties related to the correct fiscal accounting of all transactions processed.
- Collections & Toll Enforcement; All duties related to customers not properly addressing billing and invoicing responsibilities.
- Financial Posting & Reconciliation; All duties related to ensuring the accounting of all billing and invoicing and all fiscal related matters is properly addressed.
- Payments; All duties related to defining and ultimately working to support the development of all payment solution options available to the customers to make payments via any / all of channels.
- Customer Relationship Management (CRM); UBOS utilizes a Microsoft Customer Engagement based CRM, including customer portal. UBOS customer service agents use the CRM to engage with customers while customers can use other channels, portal, mobile app, chatbot, IVR, etc. to self-service.
- The fiscal general ledger is SAP S4 HANA. Modules in use include BRIM, FICA, Convergent Mediation, and Analytics Cloud.
- Data Migration and Data Export, Transformation, and Loading (ETL) is a significant component of UBOS. Data must be migrated from several current systems into the UBOS at multiple phases of the UBOS project to support testing and ultimately go live events.

The Skills and Experience:
- 4+ Year Degree in Accounting, Finance, Business, or similar is highly desired
- 4+ Years: Experience in business analysis as an Accounting Business Analyst, Accounting Technical Analyst etc. or similar
- 1+ Years: Experience in accounting as an Accountant, Controller, Auditor etc. or similar
- 1+ Years: Experience in SAP S4 HANA fiscal general ledger with modules BRIM, FICA, CM and Analytics Cloud
- 1+ Years: Experience in Data Migration and Data Export, Transformation, and Loading
- 1+ Years: Experience with Data Analysis and Visualization tools (e.g., SQL, Excel, Figma)
- Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module is a plus
- Strong understanding of software development lifecycle (SDLC) and Agile methodologies is a plus
- Familiarity with project management tools (e.g., MS Project) is a plus
- Experience with Enterprise Business Solutions, specifically financial systems projects is a plus
- Experience with ITIL / ITSM practices and methodologies is a plus

The Company:
The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.

The Perks:
- Excellent Market Salary
- Competitive Benefits
- Paid Holidays and Vacation
- Positive Work-Life Balance

The Location:
Domino Technologies is based in the Harrisburg area the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.

Contact Us Today!