Network and Telecommunications Engineer

Job Title: Network and Telecommunications Engineer

Location: Remote

Employment Type: Contract (Long-Term)

Industry: Information Technology / Telecommunications / Network Infrastructure





Job Summary:



We are seeking a skilled and experienced Network and Telecommunications Engineer to join our IT infrastructure team. In this role, you will support the implementation, maintenance, and optimization of enterprise-wide network, network security, and collaboration solutions, including call management and advanced call center technologies. This role involves both project-based work and ongoing operational responsibilities in a dynamic, fast-paced environment.





Key Responsibilities:

• Collaborate with the Network Architecture Leader to implement and operate LAN, WAN, SDN, and telecom infrastructure.
• Design and implement call management, call distribution, and call recording systems for high-availability call center operations.
• Coordinate with telecommunications and network architects for solution design, deployment, and ongoing support.
• Ensure network configuration changes align with strategic technology goals and organizational standards.
• Execute and manage large-scale network projects including expansions, upgrades, and new service deployments.
• Maintain the stability, security, and performance of telecommunications and network environments.
• Uphold best practices in network quality assurance, control, and documentation standards.
• Partner with the Knowledge Management team to maintain up-to-date SOPs and knowledge articles.

Required Skills & Experience:

• Proven experience implementing and maintaining LAN, WAN, and telecom services.
• Expertise in network routing, switching, WAN technologies, and Software Defined Networking (SDN).
• Hands-on experience with wireless networking, both cloud-based and controller-based.
• Strong background in multi-domain network architecture, including cloud-integrated and manufacturing environments.
• Experience managing VPN infrastructure, preferably Zscaler ZPA, Meraki SD-WAN, and traditional VPN solutions.
• Solid understanding of Cisco ACI networks and their operation within enterprise environments.
• Demonstrated ability to work with Managed Service Delivery Models.
• Significant experience with Routing & Switching, Telecom/Collaboration tools, and Network Security.
• Familiarity with ITIL processes and service management standards.
• Strong analytical and problem-solving skills; excellent customer service and communication abilities.

Preferred Qualifications:

• ITIL certifications.
• Cisco certifications such as CCNA, CCNP, CCDA, particularly in Routing & Switching, Network Security, and Collaboration.