Sr. Contact Center PM

Seeking a seasoned Project Manager to lead the full lifecycle of healthcare IT initiatives-from initiation through closure-with a particular focus on implementing a contact center solution. Examples of this would be: NICE, Genesys, Five9, Avaya, Cisco Contact Center, etc.
These efforts involve multiple technologies, systems, departments, and stakeholders, and range in scale from moderately sized to large and complex. The role is central to advancing strategic business objectives by ensuring successful delivery against baseline measures of cost, schedule, and scope-especially within the high-impact environment of contact center operations.

Scope Development (15%)

• Collaborate with business customers and technical teams to define project objectives and determine budget estimates.
• Analyze hardware, software, and licensing needs to guide fiscal planning and assess ROI.
• Secure formal scope acceptance and ensure alignment with business outcomes.

Requirements Elicitation (15%)

• Validate solutions against stakeholder needs through interviews, workshops, surveys, and business analysis.
• Convert insights into detailed business and functional requirements, use cases, and design documentation.
• Challenge assumptions and uncover true business needs through proactive consultation.

Project Lifecycle Management (30%)

• Manage all phases of project execution including planning, scheduling, execution, and delivery.
• Lead multidisciplinary teams and oversee vendor integration within project frameworks.
• Monitor timelines, track performance, mitigate risks, and ensure quality outputs.

Communication (10%)

• Develop project communications and present to diverse internal and external audiences.
• Act as primary liaison across sponsors, business units, technical teams, and vendors.

Budget Planning & Reporting (10%)

• Evaluate technology spend and assist with budget proposals and supplier assessments.
• Ensure proper billing and cost tracking across project efforts.

Professional Development (10%)

• Maintain certifications, stay informed of industry trends, and engage with professional communities.

Process Improvement (5%)

• Contribute to PMO maturity through active research and adoption of new methodologies.

Other Duties (5%)

• Maintain documentation, respond to communications, and comply with ongoing training requirements.

Qualifications

Required:

• Bachelor's degree in a relevant field or equivalent experience
• 5+ years of project leadership using Agile, Waterfall, or hybrid methodologies
• 3+ years in technical IT functions (e.g., development, networking, telephony)
• Experience producing full SDLC documentation and driving stakeholder engagement
• Familiarity with healthcare IT environments
• Proficiency in MS Project or similar scheduling tools
• Strong analytical, communication, and change management skills

Preferred:

• PMP certification
• Experience with small or critical access hospital technology deployments

Pay and Benefits
The pay range for this position is $60.00 - $65.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Columbus,OH.
Application Deadline
This position is anticipated to close on Aug 9, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.