Customer Service Representative /Production Agent

Immediate need for a talented Customer Service Representative /Production Agent. This is a 06+months contract opportunity with long-term potential and is located in Atlanta, GA (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-79445

Pay Range: $24 - $24.92/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Serve as the primary point of contact for commercial banking clients, delivering prompt and professional service via phone, email, and in-person interactions while ensuring a pleasant customer experience.
• Handle inquiries related to various aspects of commercial accounts, including transactions, treasury services, loans, and other banking products while providing insightful support.
• Utilize internal systems effectively to access client information, process service requests, and document issue resolutions in a timely and organized manner.
• Collaborate closely with Relationship Managers, Treasury, and Operations teams to ensure that client needs are met accurately and efficiently, maintaining open lines of communication throughout the process.
• Educate clients on banking products and digital solutions tailored to their business needs, guiding them to make informed decisions.

Key Requirements and Technology Experience:

• Key Skills: Customer Service , Retail Banking (CLM) , Accounting.
• A high school diploma or equivalent is required; an Associate or Bachelor s degree in Business, Finance, or a related field is preferred.
• Minimum of 2 years of experience in a customer service role within the commercial banking or financial services sector, demonstrating your capability to excel in this role.
• Strong knowledge of commercial banking products, services, and industry terminology, enabling you to assist clients effectively.
• Exceptional communication skills, capable of engaging with both business clients and internal stakeholders to foster strong relationships and resolve issues.
• Comfort with banking software platforms, CRM tools, and proficiency in Microsoft Office Suite, ensuring smooth operation in a tech-driven environment.
• Strong focus on accuracy, attention to detail, and effective time management skills necessary to thrive under pressure.
• Ability to adapt to changing work priorities, systems, and procedures while maintaining a positive approach to evolving business needs.
• Ensure compliance with banking regulations, internal policies, and quality control standards, fostering the bank's integrity and trust.
• Prior experience working with commercial deposit and loan accounts, demonstrating your familiarity with banking operations.
• Understanding of treasury services such as ACH, wire transfers, remote deposit capture, as well as fraud prevention tools, is highly beneficial.
• Bilingual communication skills will be advantageous in serving a diverse range of clients and enhancing client interactions.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .