Overview
Remote
$60+
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
ServiceNow
ITSM
CIS Cer
Job Details
We are requesting a resource for the following roles and would be interested to know if you are able to fulfill. Please share your updates resume with a write up to be considered for the role ATLEAST ONE CIS CERTIFICATION IS MANDATE. Please share your writeup as well !
Role: Lead ServiceNow BPC
Location: Remote
Scope:
Lead BPC to conduct advisory workshops focused on aligning business processes with SN leading practices, enhancing user story qauality and minimizing customizations.
Tasks to be Performed:
- Lead and participate in remote workshops for ITSM processes such as Incident Management, Problem Management, Change and Release Management, Service Catalog/Request Management, Knowledge Management, and Employee Center.
- Provide process guidance based on ServiceNow's leading practices to help standardize and optimize workflows.
- Review and provide feedback on user stories drafted by customer, ensuring alignment with out-of-the-box (OOTB) functionality and minimizing technical debt.
- Advise customer and customer stakeholders on process changes and the impact of deviations from OOTB configurations.
- Support customer teams by contributing to the design discussions and helping to visualize OOTB capabilities through relevant examples and demos.
Thanks & Regards
Kundan Mishra
Sr. Technical Recruiter
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