SaaS Configuration Manager

Title: SaaS Configuration Manager

Location: Springfield/Boston, MA - Hybrid

Duration: Up to 6 months

NOTE: Not able to work with third party agencies

As a SaaS Configuration Manager, you will own the configuration lifecycle of enterprise SaaS platforms, ensuring they are aligned with security, compliance, and business policy requirements. This role includes establishing configuration baselines, change-control, compliance checks, and orchestrating remediations across platforms.

Key Responsibilities:

• Manage SaaS configuration baselines and enforce security/compliance standards.
• Define and maintain SaaS hardening benchmarks using industry frameworks (e.g., CIS Benchmarks, NIST, SOC2).
• Work with SaaS platform owners to track, audit, and remediate risky configurations.
• Manage configuration changes through established change management processes.
• Coordinate with InfoSec and Compliance teams to ensure SaaS platform posture aligns with regulatory requirements (NYDFS).
• Maintain documentation for SaaS platform setup, policies, integrations, and change logs.
• Support the implementation and management of tools used for SaaS configuration discovery, enforcement, monitoring, and alerting.
• Enable continuous compliance and drift detection using SSPM tools.
• Provide configuration insights during SaaS-related security incidents or service disruptions.
• Provide training and support to application owners and administrators on secure configuration.

Required Skills:

• In-depth knowledge of SaaS platform admin consoles and configuration settings.
• Understanding of configuration compliance and change management processes.
• Familiarity with SaaS monitoring and SSPM tools (e.g., AppOmni, Obsidian).
• Experience working in ITIL/Change Control environments.
• Excellent documentation and stakeholder management skills.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Ability to work independently and across multifunctional teams.
• Detail-oriented with a focus on process improvement and operational excellence.

Preferred Skills:

• Experience in SaaS tenant lifecycle management (onboarding, offboarding, entitlements).
• Working knowledge of enterprise architecture and integration patterns (API, webhooks).
• Scripting for automation of configuration validation and reporting.
• Familiarity with compliance frameworks and mapping SaaS controls accordingly.

Relevant Certifications

• ITIL Foundation Certification
• Microsoft 365 Certified: Enterprise Administrator Expert
• Certified Information Systems Auditor (CISA)
• Certified in Risk and Information Systems Control (CRISC)
• ServiceNow Certified System Administrator (if managing ServiceNow)

EEO: Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.