Overview
Hybrid
Depends on Experience
Full Time
Skills
Production Support
Job Details
Position: Production Support
Location: Plano, TX 75024 (Hybrid)
Hiring: W2 Contract / Fulltime
JD:
- Production support: DMS Support Engineer.
- Troubleshoot complex application and environment issues.
- Good to have skills: Adobe , Sitecore , RightFax, DMS, DMS Web Services, DocuSign, Enterprise Docu Lake.
- Monitor Alerts , batch jobs, data loads, and integrations.
- Maintain automation, standard operating procedures, and change logs.
- Coordinate with infrastructure, network, and development teams to resolve incidents.
- Assist with the configuration and operational deployment.
- Development of solutions to connect customer systems and extract and transform data.
- Validate and test configurations against business requirements.
- Effectively investigate issues/incidents and communicate findings in a root cause analysis.
- Support and document scheduled production processes.
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