Overview
Remote
$17.2
Contract - W2
Skills
Customer Service
Finance
Banking
Investments
Attention to Detail
Communication
Call centers
Job Details
Job Title: Banking Inbound Call Center Agent
Location: 100% Remote
Contract: 12+ Months
Rate: $17.20/hr on w2
Job Description
Candidates could possibly work late shift starting as late as 3pm EST.
Job Description/Responsibilities
- Answer inbound calls from our internal clients at the branches.
- Educate Financial Advisors on account services and capabilities.
- Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks
- Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries
Required Skills:
- Excellent communication and organizational skills, attention to detail, and strong follow-up skills
- Strong problem-solving skills
- Flexible and adaptable to change
- Proficient in Microsoft Office Suite
- Windows navigation skills
What are the top Must Haves for this role.
Given the nature of the role and the need for clear communication with clients and cross-functional teams, we're looking for candidates with strong proficiency in spoken and written English.
1. Experience 1-2 year minimum in call center environment.
2. Excellent Communication skills
3. Strong organizational skills and attention to detail
4. Cannot be FINRA registered
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.