Helpdesk Analyst

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 1 Year(s)
Able to Provide Sponsorship

Skills

Technical Support
Information Security
Issue Tracking
Network
Remote Support
ServiceNow
A+
Business Continuity Planning
Computer Hardware
Customer Service
Help Desk
Tier 2
Video

Job Details

Interviews will be onsite. Location TBD after candidate screening.

Candidates will work onsite in Franklin or Madison County.

Description:

Job Description:

Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.

Troubleshoots hardware and/or software issues independentlyin workstation support, desktop support, business continuity, informationsecurity, network connectivity knowledge of MS Office (O365) and use ofticketing system software.

Skills:

Professional experience working with computers in a Help Desk/Support role Required 1 Years

Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise Required 1 Years

Strong Customer Service Skills Required 1 Years

Previous experience with ServiceNow Highly desired 1 Years

CompTIA A+ Certification Highly desired 1 Years

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.