Systems Support Technician II

Job#: 2080117

Job Description:

POSITION: Service Desk - Deskside Support Technician (requiring prior I.T. knowledge/experience)

LOCATION: Fully Onsite in Anaheim, CA 90285

PLACEMENT TYPE: 6-month Contract with possibility to hire

CONVERSION SALARY RANGE: $50,000 - $65,000 ESTIMATED

EXPECTED HOURS: Monday thru Friday, starting time between 8-9 am, 8-hour shift

EDUCATION/EXPERIENCE REQUIREMENT: Associates degree in a technical field such as computer science, computer engineering, or related field required. 2-4 years of experience required.

CERTIFICATIONS REQUIRED: Associate's degree in IT-related field and 1-2 years of help desk experience supporting personal computer hardware and software is preferred.

REQUIRED SKILLS:

• Comprehensive knowledge of personal computer use and solid understanding of basic IT concepts.
• Proficiency using and supporting common corporate software, including Microsoft Windows 10/11, Microsoft Office (Word, Excel, Outlook email, etc.), networking and remote access, and antivirus software.
• Ability to perform first-line troubleshooting for end users, including answering how-to questions, providing system and network status, and supporting a wide variety of proprietary and off-the-shelf applications and computing platforms.
• Must be able to communicate moderately complex technical information, ideas, and results effectively in both oral and written form.
• Ability to handle the majority of requests without additional assistance, following established procedures and using available knowledge base and help tools provided to follow issues through to proper resolution.
• Excellent customer service and team skills.
• Ability to document work clearly and accurately in an electronic ticketing system.
• Teleworking capability required (must have home workspace, high-speed Internet, and compatible Windows computer).

DESIRED SKILLS:

• Microsoft Active Directory and DFS experience.
• Microsoft Exchange Server-based email using Outlook.
• Knowledge of service desk software and tools.
• Mobile device support.
• VPN/remote connectivity support.
• Technical writing.
• Web-based application support.

SUMMARY: The main function of a systems support technician is to be responsible for the installation, configuration, and administration of Windows desktops.

JOB RESPONSIBILITIES:

• Assist in the software and hardware life cycle management processes including research, packaging, quality assurance, and deployment preparation.
• Setup new users, including desktop configuration, email accounts, LDAP accounts, VPN accounts.
• Support employees, both local and remote, with desktop issues, account issues, access to various internal services.
• Troubleshoot software issues on employees desktops/laptops.
• Some off-hours support may apply.

QUALIFICATIONS:

• Associates degree in a technical field such as computer science, computer engineering, or related field required.
• 2-4 years of experience required.
• Knowledge of Windows OS.
• Experience with desktop installation and configuration.
• Experience troubleshooting desktop issues as well as mobile devices.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.