Helpdesk

Position Overview:

We are seeking a motivated and customer-focused Helpdesk Technician to join a high-touch, fast-paced IT support team. This role is ideal for individuals with retail experience who are comfortable supporting store-level technology and resolving technical issues over the phone. You'll be the first point of contact for troubleshooting devices used in retail locations, including POS systems and inventory scanners, and will play a key role in ensuring smooth operations across the organization.

Key Responsibilities:

• Provide first-level support for workstation issues, Microsoft Office products, password resets, and basic break/fix troubleshooting.
• Support retail store technology, including POS systems and Mia inventory scanning devices.
• Restart and troubleshoot software programs and perform basic to intermediate hardware diagnostics.
• Log and manage tickets using a ticketing system (ServiceNow experience preferred).
• Participate in a two-week training program, shadowing experienced service desk specialists to learn call handling and issue resolution.
• Deliver courteous and professional support to end users, including those experiencing frustration.
• Escalate tickets to appropriate teams when necessary, while ensuring accurate documentation and follow-up.

Required Qualifications:

• 1-2 years of helpdesk or service desk experience, preferably in a retail or customer-facing environment.
• Basic to intermediate knowledge of PC/laptop hardware and software troubleshooting.
• Strong communication skills, both verbal and written.
• Ability to work flexible shifts and adapt to changing schedules.
• Professional phone presence and a customer-first mindset.

Preferred Skills:

• Experience with ServiceNow or other ticketing platforms.
• Familiarity with retail technology such as POS systems and handheld inventory devices.
• Ability to work in a high-volume support environment (320+ calls/day).

Why Join Us?

This is a great opportunity to gain hands-on experience in a growing organization with significant IT investments. The service desk is a collaborative and supportive team, offering exposure to enterprise-level support and potential career growth across other IT teams.
Pay and Benefits
The pay range for this position is $18.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Sep 3, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.