Overview
On Site
USD 25.00 - 30.00 per hour
Full Time
Skills
Security Clearance
Security+
Tier 1
Tier 2
ROOT
Research
Computer Hardware
Documentation
Training
Reporting
KPI
Management
Incident Management
Process Improvement
HP
Customer Satisfaction
Organizational Skills
Customer Service
Network Support
Customer Relationship Management (CRM)
Active Directory
Help Desk
Microsoft Office
Taxes
Life Insurance
Marketing Operations
Business Transformation
Law
Job Details
Potential candidates must have an Active Secret Clearance and a Security+ certification to be considered
Working 100% onsite in Kansas City MO
Description
Work within a team of providing Tier 1 and Tier 2 staff in support of mission-critical systems working 24x7x365 over multiple shifts.
Process/Respond to Service Requests and Incidents. Manages and coordinates urgent and complicated support issues. Act as an escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free-flowing escalation and information within the organization. Determine the root cause of issues and communicate appropriately to internal and external customers.
Incident recognition, research, isolation, resolution, and follow-up steps.
Review software, hardware, and documentation rollouts to ensure staff has a full understanding of requirements/training prior to deployment.
Provide data and reporting of KPIs and trends and others ad-hoc, weekly, monthly, and as needed. Will drive Ticket Deep Dives and develop strategies for improvement. Monitor and manage phone queues (participating in escalated calls as needed).
Coordinate with the Incident Management Analyst (s) and Operations Manager on incidents and Continued Process Improvement of incidents regularly.
Qualifications:
Must have 6 years experience with a high school degree or 2 years experience with a bachelor's . Looking for someone who can work tier I & II support 24/7 environment
Experience with data center monitoring tools (HP preferred)
Customer-focused manager driven to provide customer satisfaction
Excellent organizational skills
Innovative in looking for ways to improve Incident resolution and customer service
Skills
Network Support, Customer Relations, Sharepoint, Windows, Active directory, Troubleshooting, Help desk support, Office 365
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Kansas City,MO.
Application Deadline
This position is anticipated to close on May 20, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Working 100% onsite in Kansas City MO
Description
Work within a team of providing Tier 1 and Tier 2 staff in support of mission-critical systems working 24x7x365 over multiple shifts.
Process/Respond to Service Requests and Incidents. Manages and coordinates urgent and complicated support issues. Act as an escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free-flowing escalation and information within the organization. Determine the root cause of issues and communicate appropriately to internal and external customers.
Incident recognition, research, isolation, resolution, and follow-up steps.
Review software, hardware, and documentation rollouts to ensure staff has a full understanding of requirements/training prior to deployment.
Provide data and reporting of KPIs and trends and others ad-hoc, weekly, monthly, and as needed. Will drive Ticket Deep Dives and develop strategies for improvement. Monitor and manage phone queues (participating in escalated calls as needed).
Coordinate with the Incident Management Analyst (s) and Operations Manager on incidents and Continued Process Improvement of incidents regularly.
Qualifications:
Must have 6 years experience with a high school degree or 2 years experience with a bachelor's . Looking for someone who can work tier I & II support 24/7 environment
Experience with data center monitoring tools (HP preferred)
Customer-focused manager driven to provide customer satisfaction
Excellent organizational skills
Innovative in looking for ways to improve Incident resolution and customer service
Skills
Network Support, Customer Relations, Sharepoint, Windows, Active directory, Troubleshooting, Help desk support, Office 365
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Kansas City,MO.
Application Deadline
This position is anticipated to close on May 20, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.