Help Desk & Trainer (Data)

• Customer Service Help Desk Responsibilities (60%):
  • Respond to customer requests via CRM, email, and phone.
  • Track and document tickets and support issues.
  • Support schools/districts in WISEdata data submissions and review processes.
  • Contact districts proactively if data support is needed.
  • Monitor data quality, review reports before data snapshots.
  • Help identify improvements to state reporting through business analysis.
  • Provide support to ensure data issues and errors are being resolved.
• Training Responsibilities (35%):
  • Serve as primary trainer for internal and external WISEdata-related sessions.
  • Collaborate with Technical Writer on documentation and FAQs.
  • Create and update tutorials, videos, and training materials.
  • Present at in-person or virtual conferences and workshops.
  • Provide feedback to leadership on client support issues.
• Professional Development & Other Duties (5%):
  • Stay current on application changes and industry practices.
  • Attend professional learning sessions and vendor user groups.
  • Contribute to team meetings and processes.

Thanks, And Regards,