Overview
Remote
On Site
Accepts corp to corp applications
Contract - W2
Contract - 12th Month(s)
Skills
Help Desk & Trainer (Data)
Job Details
Job Title:- Help Desk & Trainer (Data)
Location:- Madison, WI
Job Description:-
Key Responsibilities:
- Customer Service Help Desk Responsibilities (60%):
- Respond to customer requests via CRM, email, and phone.
- Track and document tickets and support issues.
- Support schools/districts in WISEdata data submissions and review processes.
- Contact districts proactively if data support is needed.
- Monitor data quality, review reports before data snapshots.
- Help identify improvements to state reporting through business analysis.
- Provide support to ensure data issues and errors are being resolved.
- Training Responsibilities (35%):
- Serve as primary trainer for internal and external WISEdata-related sessions.
- Collaborate with Technical Writer on documentation and FAQs.
- Create and update tutorials, videos, and training materials.
- Present at in-person or virtual conferences and workshops.
- Provide feedback to leadership on client support issues.
- Professional Development & Other Duties (5%):
- Stay current on application changes and industry practices.
- Attend professional learning sessions and vendor user groups.
- Contribute to team meetings and processes.
Thanks, And Regards,
10130 Mallard Creek Rd, Charlotte NC, 28262 | Shamu Biswas Envision Technology Solutions Sr. Technical Recruiter Email: Phone: +1
|
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.