Overview
On Site
Contract - W2
Contract - Independent
Skills
Help Desk
SAP BASIS
System Requirements
Software Installation
Technical Support
Collaboration
Documentation
Operating Systems
Microsoft Windows
Computer Hardware
Configuration Management
Management
Active Directory
Citrix
Cisco
Organizational Skills
Attention To Detail
Communication
Problem Solving
Conflict Resolution
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Help Desk Analyst to join our team on a long-term contract basis in Worcester, Massachusetts. In this role, you will assist with hardware replacements, software installations, and providing technical support for end users with varying levels of expertise. This position offers an excellent opportunity to apply your technical skills while supporting a dynamic and collaborative environment.
Responsibilities:
Perform hardware replacements for devices that do not meet system requirements.
Configure and image machines to ensure proper software installation and functionality.
Install and customize niche software applications based on specific user needs.
Provide technical support to end users with different levels of technical proficiency.
Assist with the final stages of a Windows 11 upgrade project, focusing on hardware deployments.
Troubleshoot and resolve issues related to computer hardware and software.
Collaborate with team members to ensure smooth deployment processes.
Maintain accurate documentation of processes, configurations, and resolved issues.
Requirements
Strong expertise in Windows operating systems, particularly Windows 11.
Experience supporting individuals with diverse technical skill levels.
Proficiency in computer hardware and configuration management.
Familiarity with deployment processes and endpoint management.
Knowledge of technologies such as Active Directory, Citrix, and Cisco.
Ability to work effectively with both Mac and Apple devices.
Strong organizational skills and attention to detail.
Excellent communication and problem-solving abilities.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Help Desk Analyst to join our team on a long-term contract basis in Worcester, Massachusetts. In this role, you will assist with hardware replacements, software installations, and providing technical support for end users with varying levels of expertise. This position offers an excellent opportunity to apply your technical skills while supporting a dynamic and collaborative environment.
Responsibilities:
Perform hardware replacements for devices that do not meet system requirements.
Configure and image machines to ensure proper software installation and functionality.
Install and customize niche software applications based on specific user needs.
Provide technical support to end users with different levels of technical proficiency.
Assist with the final stages of a Windows 11 upgrade project, focusing on hardware deployments.
Troubleshoot and resolve issues related to computer hardware and software.
Collaborate with team members to ensure smooth deployment processes.
Maintain accurate documentation of processes, configurations, and resolved issues.
Requirements
Strong expertise in Windows operating systems, particularly Windows 11.
Experience supporting individuals with diverse technical skill levels.
Proficiency in computer hardware and configuration management.
Familiarity with deployment processes and endpoint management.
Knowledge of technologies such as Active Directory, Citrix, and Cisco.
Ability to work effectively with both Mac and Apple devices.
Strong organizational skills and attention to detail.
Excellent communication and problem-solving abilities.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.