IT Client Technologies Technician (Entry Level) - ITCTT 25-33255

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
No Travel Required

Skills

Technical Support
Remote Support
Performance Management
Preventive Maintenance
Project Management
Issue Tracking
Laptop
Microsoft
Microsoft Excel
Microsoft Office
Configuration Management
End-user Computing
Help Desk
IT Service Management
Active Directory
Asset Management
Backup
Cabling
Computer Hardware
Repair
Software Installation
Software Troubleshooting
Tablet
Video
Microsoft Outlook
Microsoft PowerPoint
Microsoft Windows
Network
Printers
iPad

Job Details

Job Title: IT Client Technologies Technician (Entry Level)

Location: Columbia, SC
Duration: 12 Months
Interview Process:

  • Round 1: Virtual (Video Required)

  • Round 2: Onsite

Job Description

The Client Technologies Technician (Entry Level) will support endpoint deployments, device builds, and on-site technical support for end-users at the headquarters location. This role requires hands-on experience with Microsoft Endpoint Configuration Manager (MECM), endpoint imaging, hardware/software troubleshooting, and asset management. The technician will work onsite 40 hours per week, Monday Friday, to assist IT Services Desktop Support Staff in maintaining a reliable and secure end-user computing environment.

Daily Responsibilities

  • Build laptops, desktops, and tablets using Microsoft Endpoint Configuration Manager (MECM).

  • Verify successful installation and configuration, including:

    • BitLocker Key stored in Active Directory and Intune

    • MECM Client installed and active

  • Ensure each device remains connected to the NTS network for at least 2.5 hours after task sequence completion.

  • Validate all software listed on the build sheet is properly installed.

  • Assist with deployment and setup of end-user equipment within the headquarters building.

  • Document all assigned assets (laptops, desktops, tablets, docking stations, monitors, printers, scanners) in the designated IT Services Asset Management System.

  • Diagnose and resolve endpoint hardware/software issues; record activities in the help desk ticketing system.

  • Perform routine maintenance and repairs; escalate to vendor support when necessary.

  • Assist with removal, disposal, and salvage of obsolete IT equipment.

  • Perform other related IT support duties as assigned.

Monthly Responsibilities

  • Connect designated backup tablets to the NTS network via patch cable to receive Patch Tuesday updates.

    • Tablets must remain connected from the second Friday of each month until 12 PM the following Wednesday.

    • Perform local login before shutdown on Wednesday.

  • Ensure iPads are powered on and charging for the same duration as the tablets.

Required Skills & Experience

  • 4+ years of experience in desktop & networked systems support, including laptops, tablets, printers, and scanners.

  • 2+ years of experience in device deployment, operations, and repair.

  • 2+ years of experience in hardware/software installation.

  • 2+ years working with Microsoft Endpoint Configuration Manager (MECM).

  • Proficiency with Microsoft Office Suite applications (Edge, Excel, Outlook, PowerPoint, Word).

  • Strong expertise supporting Microsoft Windows.

  • Ability to lift:

    • 50 lbs occasionally

    • 20 lbs frequently

Preferred Skills

  • Experience using a help desk ticketing system.

  • Familiarity with the NTS Network.

  • Knowledge of Active Directory or Intune.

Required Education / Certifications

  • High School Diploma (required).

  • Associate or Bachelor s degree in a related field (may substitute for work experience).

Work Schedule

  • Onsite, 40 hours/week

  • Monday Friday, 8:00 AM 5:00 PM

  • 1-hour lunch break

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.