BEST Program Technical Trainer - PROTECH 25-24721

Job Title: Technical Trainer Financial System Implementation
Location: Boston, MA (Onsite with travel across various agencies)
Duration: 1 Year (Possible Extension)

Position Overview:

A large-scale statewide program is seeking experienced and dynamic Technical Trainers to support the implementation of a cloud-based financial management system across 150+ public sector agencies. The system will encompass modules including Core Financials, Expenses, Grants Management, Project Management, and Billing.

The Trainers will be responsible for developing and delivering engaging training content, managing training logistics, and supporting end-users through every phase of implementation before, during, and after go-live.

Key Responsibilities:

• Design, develop, and deliver training materials, job aids, and support tools geared toward adult learners

• Collaborate with Subject Matter Experts (SMEs), vendors, and stakeholders to validate training content

• Conduct instructor-led and virtual training sessions for various audiences

• Plan and coordinate training logistics, including scheduling, room setup, and equipment management

• Track attendance, administer assessments, and evaluate participant performance and learning outcomes

• Provide post-implementation support and identify knowledge or process gaps among end users

• Contribute to content quality assurance and ensure accessibility of all materials

• Develop multimedia content including instructional videos, walkthroughs, and tutorials

• Participate in system testing to ensure accuracy and alignment of training with system behavior

• Report regularly to the training leadership team on progress, gaps, and user feedback

Required Qualifications:

• Bachelor s degree in Education, Communications, IT, or related field

• 3 5 years experience delivering training within complex organizational environments

• Proven track record in facilitating training for diverse groups with varying technical skills

• Expertise in adult learning methodologies and instructional design

• Strong presentation, facilitation, and interpersonal communication skills

• Proficiency with Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Visio), MS Teams, and SharePoint

• Familiarity with eLearning tools such as Captivate, Camtasia, Snagit, or Articulate Storyline

• Ability to juggle multiple training initiatives and work independently in a fast-paced setting

• Willingness to travel to different agency locations throughout the region

Preferred Qualifications:

• Experience supporting major IT rollouts and enterprise business process change

• Familiarity with financial system modules including:

  • Chart of Accounts

  • Federal Grants Management

  • GAAP Reporting

  • Procurement & Contracting

  • Billing, Accounts Receivable, Project Management, and Analytics

• Experience with project collaboration tools like Jira and Confluence

• Ability to assess training effectiveness and propose improvements

Key Traits for Success:

• Energetic, proactive, and self-motivated

• Highly organized with strong attention to detail

• Adaptive to evolving project needs

• Team-oriented with a collaborative mindset and user-first approach