IO Datasphere, Inc. has been providing project management, software development and IT staff augmentation services to our clients in the Midwest and throughout the U.S. since 1996. We are an approved vendor on contract to provide software development and IT staff augmentation services for the States of Illinois, Michigan, Minnesota, Iowa, and Wisconsin. We also provide these services to businesses, as well as local and county governments, in the Midwest and nationwide.

Our client is looking for a Desktop Support professional to assist them with current systems and make a significant difference in the lives of public school students, parents, principals, teachers, and central office employees.

Tasks

• Provide comprehensive wraparound technical services for hardware and software supported by the District s technology.
• Demonstrate professionalism, courtesy, and empathy through customer service while working with all stakeholders exemplifying and modeling the core values of the client.
• Identify, diagnose, troubleshoot and resolve technical issues for desktops, laptops and tablets to increase reliability and access to equipment.
• Provide setup, service and maintenance of audio/video technology; including but not limited to microphones, digital projectors, classroom audio, interactive whiteboards, video distribution equipment and other educational technology.
• Assist with new technology deployment and the asset inventory, recovery and recycling process.
• Assist with multifunction device deployment and installation, ensuring equipment is connected to the network and all users are able to access and print to appropriate multifunction devices.
• Provide hands-on demonstrations of client hardware and software solutions to support end-users.
• Collaborate with other teams to ensure coordination and timely completion of projects/tasks, assist with special projects, and resolve escalated incidents or service requests.
• Provide technical support for district events such as board meetings, community workshops or expos, including periodic weekend and evening events.
• Leverage the client s IT service management (ITSM) platform to manage and prioritize service requests and projects, document details of diagnoses, recommendations and resolutions for work completed, request appropriate escalation, and communication.

Knowledge, Skills and Abilities Required:

• Ability to communicate technical information to teachers, students, staff, and community stakeholders in a clear and concise manner
• Good communication skills - interpersonal, written and verbal
• Ability to manage multiple priorities and meet deadlines in a challenging work environment
• Ability to perform physical tasks such as lifting and moving up to 50 pounds
• Must have reliable transportation for frequent travel between schools and central office

NOTE: Candidates must be currently local to the Detroit area in order to be considered. Candidate will be working ONSITE in a full-time capacity in Detroit, MI. Remote work is not an option.

Location: Detroit, MI (On-site)

Contract: 4 months

Skills Required:

• 3 years - Desktop/computer support experience
• Experience with VoIP, audiovisual equipment setup and operation
• Experience / technical ability to troubleshoot and perform routine maintenance on computers and peripheral equipment, including Windows, MacOS, and iOS systems
• Experience / proficiency with Microsoft Office 365/Suite products such as Word, Excel, PowerPoint, Outlook, Teams and SharePoint
• Associate s Degree or some college (Please include on Resume)

Skills Desired A plus to have:

• Knowledge of ITIL Foundations
• Expertise and experience working in an urban public school district
• A+ Certification

***Rate depends on experience

*** Local candidates preferred, not mandatory

*** Candidates authorized to work in the US are encouraged to apply. We can accept H1b, , TN, and other valid work visas for IT. However, we cannot accept OPT or CPT visas at this time.

*** Companies submitting candidates should only submit direct W2 employees for this position.

Please submit your resume by using the "URL" below