Overview
On Site
USD 50,000.00 - 70,000.00 per year
Full Time
Skills
Cyber Security
Technical Support
Laptop
Root Cause Analysis
Technical Writing
Microsoft SCCM
Information Technology
Remote Support
Microsoft Windows
OS X
Computer Hardware
Software Installation
Network
Customer Service
Problem Solving
Conflict Resolution
Analytical Skill
ROOT
Network+
Motivation
Communication
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
--One of these support techs will be supporting the cyber security team, so someone with a cyber security degree/experience will be needed for one of these roles--
We are seeking an experienced and highly skilled Desktop Support Technician to join our team. In this role, you will
be responsible for providing technical support for a wide range of desktop and laptop hardware and software issues.
You will work closely with other IT team members and assist in the deployment, maintenance, and troubleshooting of
desktop and laptop computers, peripherals, and software. You will also be responsible for providing excellent
customer service and effectively communicating technical solutions to non-technical users.
Responsibilities:
Provide technical support for desktop and laptop hardware and software issues, including installation,
configuration, and troubleshooting
Assist in the deployment and maintenance of desktop and laptop computers, peripherals, and software
Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and
resolve complex technical issues
Work closely with other IT team members to resolve technical issues and improve processes
Provide excellent customer service and effectively communicate technical solutions to non-technical users
Participate in the development and implementation of technical policies, procedures, and best practices
Participate in the development and maintenance of technical documentation
Stay up-to-date with new technologies and industry trends
Skills
Desktop, windows, mac, SCCM, Troubleshooting
Additional Skills & Qualifications
Required Skills & Expertise:
Associate or Bachelor's degree in information technology or a related field
4+ years of experience in desktop support or a related field
Strong knowledge of Windows and Mac operating systems and applications
Experience with hardware and software installation, configuration, and troubleshooting
Experience with network and infrastructure support
Excellent customer service and communication skills
Strong problem-solving and analytical skills, including experience with troubleshooting and root cause
analysis
Ability to work independently and as part of a team
Certification in A+ and/or Network+ is a plus
About You:
You have high level of motivation and drive
You are a self-starter
You like to move fast with precision
You enjoy learning
You enjoy dealing with team members
People have mentioned that you have a great personality
You enjoy getting things done
Your communication skills are one of your top strengths
You can communicate technology in "layman terms"
You thrive under pressure
You demonstrate high integrity
Pay and Benefits
The pay range for this position is $50000.00 - $70000.00/yr.
Given upon interview, but manager said excellent benefits as well as 401k.
Workplace Type
This is a fully onsite position in Indianapolis,IN.
Application Deadline
This position is anticipated to close on Oct 16, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
--One of these support techs will be supporting the cyber security team, so someone with a cyber security degree/experience will be needed for one of these roles--
We are seeking an experienced and highly skilled Desktop Support Technician to join our team. In this role, you will
be responsible for providing technical support for a wide range of desktop and laptop hardware and software issues.
You will work closely with other IT team members and assist in the deployment, maintenance, and troubleshooting of
desktop and laptop computers, peripherals, and software. You will also be responsible for providing excellent
customer service and effectively communicating technical solutions to non-technical users.
Responsibilities:
Provide technical support for desktop and laptop hardware and software issues, including installation,
configuration, and troubleshooting
Assist in the deployment and maintenance of desktop and laptop computers, peripherals, and software
Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and
resolve complex technical issues
Work closely with other IT team members to resolve technical issues and improve processes
Provide excellent customer service and effectively communicate technical solutions to non-technical users
Participate in the development and implementation of technical policies, procedures, and best practices
Participate in the development and maintenance of technical documentation
Stay up-to-date with new technologies and industry trends
Skills
Desktop, windows, mac, SCCM, Troubleshooting
Additional Skills & Qualifications
Required Skills & Expertise:
Associate or Bachelor's degree in information technology or a related field
4+ years of experience in desktop support or a related field
Strong knowledge of Windows and Mac operating systems and applications
Experience with hardware and software installation, configuration, and troubleshooting
Experience with network and infrastructure support
Excellent customer service and communication skills
Strong problem-solving and analytical skills, including experience with troubleshooting and root cause
analysis
Ability to work independently and as part of a team
Certification in A+ and/or Network+ is a plus
About You:
You have high level of motivation and drive
You are a self-starter
You like to move fast with precision
You enjoy learning
You enjoy dealing with team members
People have mentioned that you have a great personality
You enjoy getting things done
Your communication skills are one of your top strengths
You can communicate technology in "layman terms"
You thrive under pressure
You demonstrate high integrity
Pay and Benefits
The pay range for this position is $50000.00 - $70000.00/yr.
Given upon interview, but manager said excellent benefits as well as 401k.
Workplace Type
This is a fully onsite position in Indianapolis,IN.
Application Deadline
This position is anticipated to close on Oct 16, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.