Jr. NOC Technician

Overview

Remote
$20 - $23
Contract - W2
Contract - 06 Month(s)
No Travel Required

Skills

NOC Technician
Network
routers
switches
configurations
Troubleshoot
deployment
TCP/IP
protocols
ServiceNow
ticketing
Jira

Job Details

Job tit le: NOC Technician

Location: 100% Remote role

Duration: 06+ Months (Possibility of Extension)

Shift: Must be able to work EST hours (8am-8pm) Schedule for coverage in between those hours would be needed. ex) 11pm-8pm EST. but exact shift will be TBD / Training - M-F 8am-5pm EST

Job Summary:

We are seeking a proactive and technically skilled NOC Technician to support the deployment, configuration, and maintenance of network infrastructure across retail locations, including high-profile projects like MoneyGram. This role involves real-time collaboration with the Remote Operations Center (ROC) team and on-site technicians to apply network changes, conduct upgrades, and ensure seamless technology rollouts.

Key Responsibilities:

  • Apply and validate network configurations (routers, switches) during store deployments.
  • Execute on-the-spot changes to network settings in coordination with ROC and field technicians.
  • Administer the technology deployment plan to support the rollout of new solutions, enhancements, or upgrades.
  • Perform hardware upgrades and replacements for network equipment as needed.
  • Monitor store network performance and respond to incidents in real-time.
  • Troubleshoot connectivity issues and escalate complex problems to senior engineers when necessary.
  • Collaborate with internal teams to maintain accurate documentation of systems, configurations, and troubleshooting procedures.

Qualifications:

  • Associate s or Bachelor s degree in Information Technology, Networking, or a related field (or equivalent experience).
  • 2+ years of experience in a NOC, network support, or deployment role.
  • Prior experience in a Network Operations Center (NOC) or similar technical support environment.
  • Basic understanding of networking protocols (TCP/IP, DNS, DHCP).
  • Familiarity with network monitoring and ticketing tools.
  • Excellent communication skills and ability to work collaboratively with remote and on-site teams.

Preferred Skills:

  • Hands-on experience with Mist by Juniper for switch and wireless network management.
  • Strong troubleshooting and analytical skills.
  • Excellent communication and documentation abilities.
  • Experience with ticketing systems (e.g., ServiceNow, Jira)
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